IT Support Apprentice The Mead Education Trust

The successful candidate will be able to provide support and assistance for the development of the use of ICT equipment, software & resources within the Academy for educational, community and business purposes. This is a fantastic opportunity for the right candidate to earn a salary and gain a level 3 qualification.

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Closing date: 30 Mar 2023

Apprenticeship summary

  • Annual wage

    £9,254.44 to £18,278.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Thursday 8.00am - 4.00pm, Friday - 8.00am - 3.30pm

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    31 Mar 2023

  • Date posted

    05 Mar 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Job purpose:                     

  • To provide support and assistance for the development of the use of ICT equipment, software & resources within the Academy for educational, community and business purposes

Main duties and responsibilities:

  • To provide exceptional first line support for staff and students, and escalate to 2nd line as and when required
  • To monitor the Trust helpdesk and respond to phone calls with outstanding customer service and communication
  • Ensuring requests are dealt with quickly and efficiently, while prioritising tasks
  • Changing staff and student passwords on various Trust systems when requested
  • Assisting staff and students with simple user login issues
  • To provide simple printer maintenance such as paper jams and toner changes
  • To deal with classroom A/V issues, including projector and sound problems
  • To assist with the maintenance of the ICT Inventory, making changes when necessary
  • Manage the updating and configuration of the Trust’s iPads using
  • Mobile Device Management & Apple School Manager services
    Manage the updating and configuration of the Trust’s Chromebooks through Google G Suite
  • Support the re-imaging and configuration of desktop machines, laptops, iMacs & MacBook Pro’s
  • To assist staff and students with simple software support
  • To assist staff with the setting up of ICT equipment when required
  • To assist with setting up on laptops/computers for controlled condition lessons and exams
  • Make simple updates to the Trust Academy’s websites
  • To assist with the monitoring of the Trust’s Internet filtering system
  • To support staff with the creation of classroom resources when required
  • To carry out and maintain DSE assessments for staff when required
  • Keep up to date with technological developments in education
  • Deal with CCTV queries when requested in a confidential manner
  • To implement and promote the TMET policies and procedures relating to all areas of employment and service delivery
  • To work in a confidential manner when handling data
  • Maintain high professional standards of conduct, attendance and punctuality
  • To be willing to assist the IT team with any other reasonable duties when required

Quality Assurance and standards:                 

  • To set a good example in terms of dress, punctuality and attendance
  • To be professional when dealing with visitors, staff, students, outside agencies
  • To attend team and staff meetings as required
  • To be proactive in matters relating to health and safety
  • To implement and promote TMET and the academy’s policies and procedures relating to all areas of employment and service deliver

Additional Duties:

  • To play a full part in the life of TMET to support its distinctive aims and ethos and to encourage students to follow this example
  • To participate in induction training, staff review process and professional development opportunities
  • To comply with any reasonable request from line manager to undertake work of a similar level that is not specified in this job description
  • To undertake professional duties that may be reasonably assigned by the Head of IT (line manager)

What training will the apprentice take and what qualification will the apprentice get at the end?

  • IT Solutions Technician - Hardware Level 3
  • CompTIA A+

What is the expected career progression after this apprenticeship?

  • Potential to progress onto a level 4 apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade A*/9 - C/4 (or equivalent)) Essential
GCSE or equivalent Mathematics (Grade A*/9 - C/4 (or equivalent)) Essential

About the employer

Formed in 2014, TMET is a well-established, respected multi academy trust in Leicestershire, with a growing family of primary and secondary schools. We exist to make a positive difference to the life chances of children and young people and to our wider community, and believe that any young person from any background deserves an equal chance to be successful in whatever they choose to do.


The Mead Education Trust


343 Gipsy Lane


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Training provider




Apprenticeship standard

IT solutions technician

Level 3 (A level)

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