IT Software Support Engineer Apprentice CLOUD DESIGN BOX LTD
Do you have a passion for technology? This is a fantastic opportunity to join Cloud Design Box as an IT Support Engineer Apprentice at the forefront of education technology with a great culture that is expanding rapidly.
Closing date: 03 Apr 2023
Apprenticeship summary
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Annual wage
£12,000.00
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Working week
Monday to Friday, 8:30am - 5:00pm.
Total hours per week: 37
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Expected duration
18 Months
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Possible start date
04 Apr 2023
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Date posted
07 Mar 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000139548
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Positions
1 available
What will the apprentice be doing?
You will be joining the team to help remotely install and support the range of SharePoint MIS integration products into schools. The main products you will be working with are our range of integration products, linking the school MIS to SharePoint and Office 365.
Typical duties will include:
- Remotely supporting customers
- Analysing data and manipulating it through workflows
- Taking calls on the support desk
- Problem solving server and software issues
- Creating video tutorial
- contact customers and colleagues via phone, Teams and email
What training will the apprentice take and what qualification will the apprentice get at the end?
Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
- Level 3 Apprenticeship in IT Digital Support Technician
- Level 2 Functional Skills in ICT
- Level 2 Functional Skills in mathematics
- Level 2 Functional Skills in English
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the Apprenticeship.
What is the expected career progression after this apprenticeship?
After the Apprenticeship, there may be an opportunity for you to advance in the work place or go onto higher education.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent maths (Grade 4/C) Desired
About the employer
Employer
CLOUD DESIGN BOX LTD
Address
C4DI@TheDock
31-38 Queen Street
Hull
HU1 1UU
Training
Training provider
HULL BUSINESS TRAINING CENTRE LIMITED
Contact
Mya Buckingham
Apprenticeship standard
Digital support technician
Level 3 (A level)
Before you apply
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