IT Software Support Engineer Apprentice CLOUD DESIGN BOX LTD

Do you have a passion for technology? This is a fantastic opportunity to join Cloud Design Box as an IT Support Engineer Apprentice at the forefront of education technology with a great culture that is expanding rapidly.

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Closing date: 03 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 8:30am - 5:00pm.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    04 Apr 2023

  • Date posted

    07 Mar 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

You will be joining the team to help remotely install and support the range of SharePoint MIS integration products into schools. The main products you will be working with are our range of integration products, linking the school MIS to SharePoint and Office 365.

Typical duties will include:

  • Remotely supporting customers
  • Analysing data and manipulating it through workflows
  • Taking calls on the support desk
  • Problem solving server and software issues
  • Creating video tutorial
  • contact customers and colleagues via phone, Teams and email

What training will the apprentice take and what qualification will the apprentice get at the end?

Advanced Level Apprenticeship in IT Digital Support Technician consisting of:

  • Level 3 Apprenticeship in IT Digital Support Technician
  • Level 2 Functional Skills in ICT
  • Level 2 Functional Skills in mathematics
  • Level 2 Functional Skills in English

You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the Apprenticeship.

What is the expected career progression after this apprenticeship?

After the Apprenticeship, there may be an opportunity for you to advance in the work place or go onto higher education. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Analytical skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent maths (Grade 4/C) Desired

About the employer

At Cloud Design Box, we create cutting-edge education solutions to make the blended classroom thrive. We also provide innovative business solutions for multi-national companies domestically and internationally. We now have an established and growing team based at Hull’s bustling Fruit Market district. We put employee wellbeing at the forefront of what we do. This company is a family that promotes a caring, open and positive environment in which your input and ideas are encouraged and nurtured.





31-38 Queen Street



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Training provider



Mya Buckingham

Apprenticeship standard

Digital support technician

Level 3 (A level)

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