2 X Customer Service Practitioner Apprentice Level 2 SUITS ME LIMITED
We have an exciting opportunity available for a keen and enthusiastic individual to join us as an Apprentice within our multi-lingual Customer Care Team. You will be working as part of a fast paced and busy company, based in Knutsford, Cheshire.
Closing date: 31 Mar 2023
Apprenticeship summary
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Annual wage
£12,480.00
£21,500 Annual Salary Once Qualified. Reviewed Yearly Based on Standards Being Met. Capped at £24,500.
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Working week
Mon - Fri 9-5pm
Total hours per week: 40
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Expected duration
12 Months
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Possible start date
10 Apr 2023
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Date posted
01 Mar 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000139375
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Positions
2 available
What will the apprentice be doing?
As a growing business, this is an exciting chance to learn and work in a thriving environment, supporting our customers day-to-day over the phone, by email and live chat. Full training and mentorship is provided.
Duties and responsibilities:
- Answering email enquiries via Zendesk
- Answering phone calls and dealing with phone enquiries
- Responding to live chat enquiries
Skills and experience required:
- Excellent written and verbal communication skills
- A friendly, patient, and positive approach to our customers and work
- Previous experience in customer service
- Computer literate & learns quickly
- Proficient in Microsoft Excel and Word
- Flexible can-do attitude
- Language skills would be an advantage (multi-lingual)
What training will the apprentice take and what qualification will the apprentice get at the end?
Apprenticeship programme will be delivered at the workplace on a 1-2-1 basis with the appointed Learning Coach from Total People Ltd. Training, support, and mentoring provided by the business. 3 month probation period. Learners are required to have or achieved Level 1 in English and Mathematics (or relevant equivalent) and to have sat Level 2 English and Mathematics qualifications (or relevant equivalent) during or before completion of their apprenticeship. Support provided by your Tutor to complete this.
What is the expected career progression after this apprenticeship?
Apprenticeship Level 2 Customer Service Practitioner professional qualification. £21,500 Annual Salary Once Qualified. Reviewed yearly based on standards being met. Incremental increase of salary of £1k per annum based on performance. Capped at £24,500. An opportunity to gain valuable experience within a business environment.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent English (Grade 1) Essential
Things to consider
About the employer
Employer
SUITS ME LIMITED

About disability confident
Address
The Old Shippon
Moseley Hall Farm
Chelford Road
WA16 8RB
Training
Training provider
TOTAL PEOPLE LIMITED
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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