2 X Customer Service Practitioner Apprentice Level 2 SUITS ME LIMITED

We have an exciting opportunity available for a keen and enthusiastic individual to join us as an Apprentice within our multi-lingual Customer Care Team. You will be working as part of a fast paced and busy company, based in Knutsford, Cheshire.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £12,480.00

    £21,500 Annual Salary Once Qualified. Reviewed Yearly Based on Standards Being Met. Capped at £24,500.

  • Working week

    Mon - Fri 9-5pm

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    10 Apr 2023

  • Date posted

    01 Mar 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000139375

  • Positions

    2 available

What will the apprentice be doing?

As a growing business, this is an exciting chance to learn and work in a thriving environment, supporting our customers day-to-day over the phone, by email and live chat. Full training and mentorship is provided.

Duties and responsibilities:

  • Answering email enquiries via Zendesk
  • Answering phone calls and dealing with phone enquiries 
  • Responding to live chat enquiries

Skills and experience required:

  • Excellent written and verbal communication skills
  • A friendly, patient, and positive approach to our customers and work
  • Previous experience in customer service
  • Computer literate & learns quickly
  • Proficient in Microsoft Excel and Word
  • Flexible can-do attitude
  • Language skills would be an advantage (multi-lingual)

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprenticeship programme will be delivered at the workplace on a 1-2-1 basis with the appointed Learning Coach from Total People Ltd. Training, support, and mentoring provided by the business. 3 month probation period. Learners are required to have or achieved Level 1 in English and Mathematics (or relevant equivalent) and to have sat Level 2 English and Mathematics qualifications (or relevant equivalent) during or before completion of their apprenticeship. Support provided by your Tutor to complete this.

What is the expected career progression after this apprenticeship?

Apprenticeship Level 2 Customer Service Practitioner professional qualification. £21,500 Annual Salary Once Qualified. Reviewed yearly based on standards being met. Incremental increase of salary of £1k per annum based on performance. Capped at £24,500. An opportunity to gain valuable experience within a business environment.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Communication skills, Customer care skills, IT skills, Organisation skills, Patience, Team working

Qualifications

GCSE or equivalent Maths (Grade 1) Essential
GCSE or equivalent English (Grade 1) Essential

Things to consider

What attracts you to the role?

About the employer

Suits Me is an award-winning, ethical, and cutting edge fintech business based in a rural setting near Knutsford, Cheshire. We are a UK award-winning alternative banking solution with financial inclusion and equality of opportunities sitting at the heart of Suits Me. We are currently within an exciting period of growth. Since 2015, we have onboarded over 200,000 customers with 2020 seeing a 229% growth in account holders. Suits Me operates within both B2B and B2C sectors in the UK and currently working towards European & global expansion. (B2C) For our account holders, we offer an alternative to traditional banking accounts with a contactless Mastercard debit card, a full range of account features and cashback rewards for consumers and for our business partners, a safe and secure portal to create new accounts for their unbanked workers quickly and easily. (B2B) Suits Me offers a payment solution providing the UKs only specialised client portal allowing recruiters, employers and unions to open accounts for their employees, candidates and members within minutes! Providing a safe and secure streamlined solution for business payroll, enabling companies to no longer pay in cash, cheque or into family and friends accounts. Instead, paying using a compliant method, straight into a personal account while helping to safeguard payees and aid in combatting and eliminating modern slavery.

Employer

SUITS ME LIMITED

Address

The Old Shippon

Moseley Hall Farm

Chelford Road

WA16 8RB

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Training

Training provider

TOTAL PEOPLE LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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