An exciting opportunity has arisen for a 1st Line Technician to join our growing support dream team. This team is a vital part of the organisation, as we’re the first point of call for our customer base. We aim to make customers feel part of the team, working closely together to resolve technical issues.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    9am -5.30pm Monday to Friday

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    24 Apr 2023

  • Date posted

    03 Mar 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • 1st Line Tech support
  • Networking Printers & PCs
  • Providing remote technical support
  • Passwords
  • Remoting to employers
  • Email problems
  • Setting up office 365
  • Migrating Data & Emails
  • Explaining things to non-technical customers
  • Backups
  • Setting up Hardware/ fixing hardware

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 ICT

CORE MODULES The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols. Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What is the expected career progression after this apprenticeship?

Ongoing Training and Development - potential full position on successful completion of an apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

IT Support in Birmingham, working across the UK & Ireland to help reduce their IT expenditure and mobilise workforces. ilicomm provide top class IT support.




Aston Cross Business Park, Unit 50, Rocky Lane

B6 5RQ

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Apr 2023