Customer Service Advisor Apprentice F.J. CHALKE LIMITED
An exciting opportunity to work for the Yeovil Nissan Branch . You will deal directly with customers and act as a go-between for the customer and the Service Technicians. You will also look after the administrative and customer relations aspects of service department operations
Closing date: 28 Apr 2023
Monday - Friday. Hours to be agreed on appointment.
Total hours per week: 40
Possible start date
01 May 2023
01 Mar 2023
Level 2 (GCSE)
What will the apprentice be doing?
• Interpreting customer concerns and liaising with the Service Technicians
• Booking in and scheduling vehicle services
• Responding to customer requests and liaising with them about any additional work that may be required
• Estimating time and costs associated with repairs
• Handling customer complaints
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Practitioner Level 2 Apprenticeship Standard.
You will undertake your apprenticeship training within the employer’s premises based in Yeovil, and will also have an Assessor from Yeovil College, who will visit you on a regular basis and support you in working towards your portfolio. In addition, there are regular Master classes that you will attend at Yeovil College, which will enhance the Knowledge, Skills and Behaviours of the Customer Service Standard.
At the end of the Apprenticeship, once you are fully competent, you will then complete your end point assessment which will demonstrate your overall ability against the knowledge, skills and behaviours required.
Functional Skills in maths and English will also be delivered at Yeovil College in block weeks, if you do not already have a GCSE or equivalent A*-C / 4-9.
What is the expected career progression after this apprenticeship?
Full time position available to the right candidate at the end of your apprenticeship.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent maths (Grade C/4) Desired
About the employer
F.J. CHALKE LIMITED
Customer service practitioner
Level 2 (GCSE)
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