Customer Service Advisor Apprentice F.J. CHALKE LIMITED

An exciting opportunity to work for the Yeovil Nissan Branch . You will deal directly with customers and act as a go-between for the customer and the Service Technicians. You will also look after the administrative and customer relations aspects of service department operations

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Closing date: 28 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday. Hours to be agreed on appointment.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    01 May 2023

  • Date posted

    01 Mar 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Key responsibilities:

•  Interpreting customer concerns and liaising with the Service Technicians

•  Booking in and scheduling vehicle services

•  Responding to customer requests and liaising with them about any additional work that may be required

•  Estimating time and costs associated with repairs

•  Handling customer complaints

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Apprenticeship Standard.
You will undertake your apprenticeship training within the employer’s premises based in Yeovil, and will also have an Assessor from Yeovil College, who will visit you on a regular basis and support you in working towards your portfolio. In addition, there are regular Master classes that you will attend at Yeovil College, which will enhance the Knowledge, Skills and Behaviours of the Customer Service Standard.

At the end of the Apprenticeship, once you are fully competent, you will then complete your end point assessment which will demonstrate your overall ability against the knowledge, skills and behaviours required.

Functional Skills in maths and English will also be delivered at Yeovil College in block weeks, if you do not already have a GCSE or equivalent A*-C / 4-9.

What is the expected career progression after this apprenticeship?

Full time position available to the right candidate at the end of your apprenticeship.

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Organisation skills, Customer care skills, Number skills, Analytical skills, Logical, Initiative, Technical awareness


GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent maths (Grade C/4) Desired

About the employer

Originally established by Frederick James Chalke in the village of Mere. A small town and civil parish in Wiltshire, Mere lies at the extreme southwestern tip of Salisbury Plain, close to the borders of Somerset and Dorset. Since 1929, the family business has passed through the generations and still features family members James, grandson of the original FJ Chalke and George Chalke, James’ son. With showrooms throughout Somerset and with Jeep coming on board in 2021 we now have seven franchises, the company continues to grow and grow. We’ve made some big changes over the last 90 years, from the buildings we work in, to the brands we partner with and the next stage of our exciting journey is now complete - our multi-million-pound flagship Kia & Nissan showroom at Fusion Park, West Hendford.




Fusion Park

West Hendford


BA20 2AQ

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Training provider



Wendy Jenkins


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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