Service Advisor Apprentice - Louth WILSON & CO (KIA) LTD

An exciting opportunity for an apprentice to train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will gain a level 3 customer service apprenticeship.

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Closing date: 30 May 2023

Apprenticeship summary

  • Annual wage

    £13,000.00

  • Working week

    Monday to Friday, 9am - 5pm. Occasional Saturdays TBC. Total hours per week: 40 hours a week

    Total hours per week: 40

  • Expected duration

    30 Months

  • Possible start date

    01 Jun 2023

  • Date posted

    03 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000139146

  • Positions

    1 available

What will the apprentice be doing?

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include but not be limited to the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service 

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist apprenticeship standard, which includes:

  • Level 1/2 functional skills in maths and English (if required) 
  • End-Point Assessment (EPA)
    Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course.
  • Customer Service level 3

What is the expected career progression after this apprenticeship?

A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless. By having a highly regarded set of skills, apprentices can go on to develop their career within specific interests they may have, such as progressing through the dealership.

Requirements and prospects

Desired skills and personal qualities

None

Qualifications

GCSE or equivalent English and Maths (Grade 4+) Essential

About the employer

Drayton Motors Kia is a long standing family run dealer group operating in Boston, Grantham, Louth and Scunthorpe Lincolnshire. The family ethos is a core value to us and we strive to be the best in customer service. Scroll down to read more about our award-winning customer service. Managing Director Darren Bradford has driven & overseen the growth of the business since coming under new ownership from previous long standing owner, John Wright in February 2013. In February 2018 we took a huge step by opening our second Kia dealership in Louth, Lincolnshire. This has also been a great success and won the Kia Customer Experience Award in its first eligible year. In February 2021 Drayton Motors acquired the Victor Wood site, based in Grantham, which has gone from strength to strength and become an integral part of our business. At the start of August 2022, we expanded our group once again, becoming proud representatives for Kia in Scunthorpe, with our brand new showroom on Mannaberg Way. As a group we are one of the UK's largest suppliers of Kia Approved Used Cars which are hand selected by Kia and undergo a full inspection before being made available exclusively to the Kia dealer network. Despite being a used car and up to 20 months old, they benefit from a renewed full 7 year warranty. With specialists in sales to Small Business, Large Fleet, Motability as well as Parts (Retail and Wholesale) and manufacturer trained technicians for all service and repair work, we are confident we have what is needed to welcome you to the Drayton Motors family.

Employer

WILSON & CO (KIA) LTD

Address

Grimsby Road

Louth

LN11 0SY

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Training

Training provider

SKILLNET LIMITED

Contact

Jose Faria

Jose.faria@skillnet.org.uk

01923 216165

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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