Customer Service Apprentice Cash Generator

Do you have a genuine interest in gadgets, gaming, and electrical items? Cash Generator Scunthorpe are looking to recruit an outgoing individual to join their skilled and friendly team. The ideal candidate will be eager to learn, deliver excellent customer service and provide accurate and up-to-date technical advice to customers.

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Closing date: 26 Mar 2023

Apprenticeship summary

  • Annual wage

    £10,080.00

    Pay: 7.00p/h £250 bonus on completion of 3 months and £500 bonus on successful completion of Apprenticeship Course.

  • Working week

    Shift patterns to be confirmed. Operating hours are Monday - Saturday 9.00am - 5.00pm.

    Total hours per week: 30.0

  • Expected duration

    12 Months

  • Possible start date

    05 May 2023

  • Date posted

    27 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000138423

  • Positions

    1 available

What will the apprentice be doing?

As our Customer Service Apprentice you will be working within our small team to build excellent rapport with our customers, providing a high standard of customer service and be confident with up selling and cross selling techniques to clinch every sale possible. We are looking for right individual who has the passion and drive for achieving sales targets and beyond, and one that thrives on excelling within their role.

Your role will also be to actively promote our services, especially helping new customers who are not familiar with our range of service.

  • Handle and resolve customer enquiries face to face and over the telephone
  • Take customer payments
  • Stock rotation
  • Product testing and evaluation.
  • Marketing new lines and offers via social media platforms
  • Maintain shop floor and window displays to a high standard
  • General housekeeping duties
  • Promote additional products and services to customers

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Standard
  • A bespoke programme of technical and vocational training
  • Functional skills in maths and English if applicable

The successful candidate will be assigned a dedicated work-based trainer who will provide support and guidance throughout the course.

As a Customer Service apprentice your course will be delivered within the workplace, you will not be required to attend the Grimsby Institute during the delivery of the programme.

What is the expected career progression after this apprenticeship?

Possible permanent contract upon successful completion of the Apprenticeship and further enhanced industry-based training.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 3/ D) Essential
GCSE or equivalent Maths (Grade 3/ D) Essential

Things to consider

Prior to applying please ensure you are able to get to and from this workplace within the operating hours Please be aware as the first part of the process you will be asked to complete a Learner Form and online assessments in English and Maths. You will receive one to one Information, Advice and Guidance with one of the Learner Engagement Team.

About the employer

Cash Generator is a UK based national retailer. The company is primarily a Buy and Sell store with it’s core business is the buying and selling of second hand, graded and new goods, mainly electrical, entertainment and jewellery items. in addition Cash Generator offer a very competitive Buyback service.

Employer

Cash Generator

Address

11 COLE STREET

SCUNTHORPE

DN15 6RA

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Training

Training provider

TEC PARTNERSHIP

Contact

Helena Gollings

myapprenticeship@grimsby.ac.uk

01472311222

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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