Customer Service Apprenticeship GREENLIGHT SAFETY & CONSULTANCY LTD

In your customer service role your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.

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Closing date: 16 Apr 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    This will be agreed with the employer prior to commencing apprenticeship.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday- Friday- 9am-5pm- This will be agreed with the employer prior to commencing apprenticeship.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    27 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000138309

  • Positions

    2 available

What will the apprentice be doing?

  • Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality
  • These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction
  • Your actions will influence the customer experience and their satisfaction with your organisation
  • You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprentice will be enrolled onto a Level 2 Customer Service Apprenticeship and Greenlight Training Ltd will be the apprenticeship training provider.

The Apprentice will need to attend the Greenlight Training centre in Plymouth for 3 consecutive days per month.

What is the expected career progression after this apprenticeship?

We would like to work with all of our apprentices after they have completed and passed their apprenticeship. We would look to take the apprentice on as a sub-contractor.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working

Qualifications

GCSE or equivalent English (Grade 1-9) Desired
GCSE or equivalent Maths (Grade 1-9) Desired

About the employer

With over 12 years’ experience in the construction industry, Greenlight Training specialises in delivering construction Apprenticeships. We work closely with key employers across the West and the South West of England, helping you get the greenlight on your career.

Employer

GREENLIGHT SAFETY & CONSULTANCY LTD

Address

Bergstrand House

Parkwood Close

PL6 7SG

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Training

Training provider

GREENLIGHT TRAINING LIMITED

Contact

Demi Algate

dalgate@greenlightsc.co.uk

01752604713

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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