Customer Service Apprenticeship GREENLIGHT SAFETY & CONSULTANCY LTD
In your customer service role your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
Closing date: 16 Apr 2023
This will be agreed with the employer prior to commencing apprenticeship.
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Monday- Friday- 9am-5pm- This will be agreed with the employer prior to commencing apprenticeship.
Total hours per week: 40.0
Possible start date
17 Apr 2023
27 Feb 2023
Level 2 (GCSE)
What will the apprentice be doing?
- Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality
- These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction
- Your actions will influence the customer experience and their satisfaction with your organisation
- You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers
What training will the apprentice take and what qualification will the apprentice get at the end?
The apprentice will be enrolled onto a Level 2 Customer Service Apprenticeship and Greenlight Training Ltd will be the apprenticeship training provider.
The Apprentice will need to attend the Greenlight Training centre in Plymouth for 3 consecutive days per month.
What is the expected career progression after this apprenticeship?
We would like to work with all of our apprentices after they have completed and passed their apprenticeship. We would look to take the apprentice on as a sub-contractor.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 1-9) Desired
About the employer
GREENLIGHT SAFETY & CONSULTANCY LTD
GREENLIGHT TRAINING LIMITED
Customer service practitioner
Level 2 (GCSE)
Before you apply
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