Customer Service Apprentice Discount Supplements

Discount Supplements is one of the UK’s largest online sports supplement store and have been trading for 17 years. They are now looking to recruit an apprentice to help support the day-to-day operations of the office at Discount Supplements in Hull.

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Closing date: 23 May 2023

Apprenticeship summary

  • Annual wage

    £8,754.20

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    30 May 2023

  • Date posted

    24 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000138305

  • Positions

    1 available

What will the apprentice be doing?

  • Dealing with customers in a courteous, professional, and knowledgeable way
  • Answering and managing inbound communications such as social media, emails, and phone
  • Dealing directly with customers visiting the site for order collection and purchase
  • Dealing with order queries, package tracking and tracing
  • Provide support to the marketing function with ad-hoc administrative assistance

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor Assessor support in the workplace
  • Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA

What is the expected career progression after this apprenticeship?

  • The successful candidate will be given the opportunity of full time employment upon completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills

Qualifications

GCSE or equivalent GCSE English and Maths (Grade C / 4 +) Desired

About the employer

Discount Supplements is one of the UK’s largest online sports supplements stores. We proudly celebrated our 15th Year anniversary in 2020. Our history has seen us grow from a small eBay sports supplement shop to one of the UKs leading online sports supplement retailers, following the merging with our sister store, Monster Supplements, in 2020.

Employer

Discount Supplements

Address

C/O MONSTERSUPPLEMENTS.COM

CLAY STREET

CHAMBERLAIN ROAD

HU8 8HA

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Training

Training provider

MCARTHUR DEAN TRAINING LIMITED

Contact

Julie Curtis

Julie@mcarthurdean.co.uk

01482 307357

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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