ICT Apprentice OBSIDIAN NETWORKS LIMITED
An exciting new opportunity for an Apprentice IT Support Engineer with Obsidian Networks Ltd, a Managed IT Support, Hosted, Cloud and Communications Provider based in Chester. To assist the IT department in supporting and maintaining IT systems both for the company and for external clients.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 25 Apr 2023
Apprenticeship summary
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Annual wage
£11,000.00
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Working week
9am – 5:30pm, Monday - Friday
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
27 Apr 2023
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Date posted
24 Feb 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000137773
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Positions
1 available
What will the apprentice be doing?
- Answering incoming queries via telephone and logging within CRM system
- Ensuring that all support calls and queries are dealt with in an efficient manner
- Updating CRM system and liaising with Support Desk Engineers to meet client expectations and SLA's.
- Accurate and detailed recording of tickets
- Working to SLA timeframes
- Help with installation of new software and hardware
- Remote support of client’s systems
- Some client site visits assisting other engineers may be require
What training will the apprentice take and what qualification will the apprentice get at the end?
Information Communications Technician Level 3 Apprenticeship Standard:
Your training takes place away from your usual location of work and in one of NowSkills' city centre training venues. If this isn't convenient to you then NowSkills also provide live online, on-demand online and 1:1 with your subject specialist digital tutor that you will have assigned to you.
Upon successful completion, you will receive a certification of your Level 3 ICT standard
What is the expected career progression after this apprenticeship?
After completion of the apprenticeship the apprentice will potentially have the opportunity to progress onto full-time IT positions within the business.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade Level 4) Essential
Things to consider
About the employer
Employer
OBSIDIAN NETWORKS LIMITED
Address
FIRST FLOOR
HONEYCOMB WEST
HONEYCOMB
CH4 9QH
Training
Training provider
NOWSKILLS LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 25 Apr 2023