An exciting new opportunity for an Apprentice IT Support Engineer with Obsidian Networks Ltd, a Managed IT Support, Hosted, Cloud and Communications Provider based in Chester. To assist the IT department in supporting and maintaining IT systems both for the company and for external clients.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    9am – 5:30pm, Monday - Friday

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    27 Apr 2023

  • Date posted

    24 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answering incoming queries via telephone and logging within CRM system
  • Ensuring that all support calls and queries are dealt with in an efficient manner
  • Updating CRM system and liaising with Support Desk Engineers to meet client expectations and SLA's.
  • Accurate and detailed recording of tickets
  • Working to SLA timeframes
  • Help with installation of new software and hardware
  • Remote support of client’s systems
  • Some client site visits assisting other engineers may be require

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician Level 3 Apprenticeship Standard:

Your training takes place away from your usual location of work and in one of NowSkills' city centre training venues. If this isn't convenient to you then NowSkills also provide live online, on-demand online and 1:1 with your subject specialist digital tutor that you will have assigned to you.

Upon successful completion, you will receive a certification of your Level 3 ICT standard

What is the expected career progression after this apprenticeship?

After completion of the apprenticeship the apprentice will potentially have the opportunity to progress onto full-time IT positions within the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working


GCSE or equivalent English (Grade Level 4) Essential
GCSE or equivalent Maths (Grade Level 4) Essential

Things to consider

- Birthdays off work. - On payday team’s lunch is paid for ‘Payday lunch’ - Free food and refreshments in the office

About the employer

At Obsidian Networks technology is our passion. We provide IT Support, Cybersecurity Solutions, Cloud Services and Communication products and services in a fully all-inclusive model.Working with businesses throughout the UK and across multiple sectors, not limiting to Accounts, Solicitors and Law firms, School, Retail outfits, Marketing Agencies, Web Designers and Charities providing unrivalled support from full managed, all-inclusive IT Support and Consultancy to Cybersecurity, Cloud services and Communications products and services.








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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Apr 2023