Operations Administration Apprentice within vibrant lively energy supply start-up Organisation Tru Energy

We are seeking a highly competent all-rounder with good people skills, the ability to pick up new ideas quickly, proficiency in using technology and an understanding of what running a commercial business entails. You will be booking smart meter installations with end customers and working with engineers to assist with queries at the point of installation.

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Closing date: 20 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday-Friday 9am-5pm

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    22 Apr 2023

  • Date posted

    01 Mar 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

You will be working with nine current analysts and the director of the company, which is an offshoot of a successful student bill splitting company. The office is shared with a bigger start-up, so there is a young and friendly working atmosphere. As the firm grows there will be opportunities to develop your skills in multiple areas.

Tasks will include:

· Booking smart meter installations with end customers

· Working with engineers to assist with queries at the point of installation

· Resolving customer queries regarding energy supply status, meter reads, billing queries – both emails and inbound calls

· Operational processes that maintain data integrity and supply statuses

· Business as usual operational procedures and refinement of such processes

What training will the apprentice take and what qualification will the apprentice get at the end?

Aswell as in house training, this opportunity is supported by a L3 Business Administration apprenticeship programme. This programme is delivered by the apprenticeship college through live remote workshops via theatre based learning, IT specific sessions and workshops. Ongoing skills coach support will be provided throughout.

What is the expected career progression after this apprenticeship?

TruEnergy are looking for an individual to bring onboard and build from the ground up. We are looking for an individual who would like to kickstart their career with an apprenticeship that will develop into a permanent role on completion of training.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Creative, Initiative, Positive Can-Do Attitude, Proactive, Bubbly, Personable


GCSE or equivalent English (Grade 4-9) Desired
GCSE or equivalent Maths (Grade 4-9) Desired

Things to consider

Benefits: • Private health care • Regular and diverse social activities with the team Skills: • Previous experience of working with data and customer service is desirable • Excellent communicator • Organised and numerate • IT literate and competent in the use of Microsoft Office and Google Suite packages desirable

About the employer

TruEnergy is an Ofgem licensed energy supplier offering bespoke contracts for businesses and is the supplier of choice for utility splitting companies. TruEnergy is a small and efficiently run energy supply start-up based in North London. It has been established for five years but has strong financial backing


Tru Energy


239 Regents Park Road

Finchley Central


N3 3LF

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Training provider



Rochelle Wallace


Apprenticeship standard

Business administrator

Level 3 (A level)

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