Customer Service Practitioner Apprentice MONAGHAN PROPERTY SERVICES LTD

An exciting role has now come available to come and work in our busy office environment, you will be joining our team to assist with the day to day running. • Answering the telephone • Dealing with incoming queries • Assisting colleagues with tasks • Data input • Assist with managing office email account & respond to customers via email

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Apr 2023

Apprenticeship summary

  • Annual wage

    £12,187.76

    £6.25 = £234.38

  • Working week

    8am to 4pm with 30min lunch break

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    24 Apr 2023

  • Date posted

    24 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000137630

  • Positions

    1 available

What will the apprentice be doing?

·         Answering the telephone.

·         Dealing with incoming queries.

·         Assisting colleagues with tasks.

·         Data input.

·         Assist with managing office email account & respond to customers via email.

·         Typing invoices & estimates.

·         Learn to use customer portals to input invoices.

·         Learn to use Eworks Software.

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful applicant will be working towards an Apprenticeship in Customer Service. This will include NVQ L2, Technical Certificate and Functional Skills.

 

What is the expected career progression after this apprenticeship?

Full time position in the office.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Self motivated, Dependable and reliable, Positive attitude

Qualifications

GCSE or equivalent English (Grade 4-9/C-A*) Essential
GCSE or equivalent Maths (Grade 4-9/C-A*) Essential

Things to consider

The National Minimum Wage for Apprentices is £4.81per hour. This is the legal minimum pay per hour applying to 16 to18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Monaghan Property service is a contract cleaning and maintenance company covering the Northwest. Established over 30 years ago we specialise in maintaining residential blocks and property portfolios in partnership with management companies, hosing association, estate agents and private landlords.

Employer

MONAGHAN PROPERTY SERVICES LTD

Address

23 Sutherland Street

Swinton

Manchester

M27 6AT

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Training

Training provider

ALLIANCE LEARNING

Contact

June Smith

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please register your details on our website and a member of our dedicated team will contact you.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Apr 2023