IT Support Apprentice ITSSIE LIMITED

1st Line IT Support Apprentice based in Harlow. Supporting local businesses both remote and onsite. This a great opportunity for someone with a passion for IT. The role is well rounded with progression into a permanent role on completion of the apprenticeship for the right candidate.

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Closing date: 02 Apr 2023

Apprenticeship summary

  • Annual wage


    Wage to be reviewed after 6 months.

  • Working week

    Monday - Friday, 09:00 - 17:00

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    23 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Be a friendly face of IT while users are experiencing problems
  • Taking requests from users via email, ticketing system and telephone
  • Logging full details of time and work undertaken to ticketing system
  • Completing initial troubleshooting in a timely manner
  • Monitor the Support ticket system for incidents requiring escalation or urgent attention
  • Build and maintain desktop/laptop PCs/Macs and Windows Servers
  • Follow and apply IT policies and procedures applicable to each client
  • Help and advise with Ad-Hoc IT requirements from clients
  • Diagnose and resolve hardware and software faults
  • System health checks
  • Software and App support
  • Travel to visit other business to help with IT Support
  • Undertake other such duties as may be reasonably required, including the possibility of out of hours working when required for projects

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Information Communications Technician Level 3 Apprenticeship Standard

What is the expected career progression after this apprenticeship?

  • A permanent position on completion of the apprenticeship for the right candidate

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Enthusiasm/Motivation, Punctual, Innovative, High standards


GCSE or equivalent English (Grade Grade 4/C or above) Essential
GCSE or equivalent ICT (Grade Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade Grade 4/C or above) Essential

Things to consider

Desirable Tech Skills: • Windows Server – Troubleshooting Skills. • Microsoft Office 365 – Tenant setup, configuring, administration troubleshooting • Microsoft Azure platform – basic navigation, setup and configuration • Windows 10/11 - Troubleshooting Skills, setup and configuration • Apple – MacOS and iOS - Troubleshooting Skills, setup and configuration • Microsoft Office – Troubleshooting, excellent Outlook, Excel and Word skills • Website Domain & DNS Management • Firewall setups maintenance, configuration. Router configuration, port forwarding and VPN As there will be be travel required within this role, a driving license is preferred.

About the employer

ITSSIE Ltd is a company based in Harlow, specializing in customised IT for small to medium sized businesses. ITSSIE Ltd is able to provide tailored solutions for all aspects of IT, taking pride in a personalised solution to fit the customer’s needs, and using their knowledge and experience to give advice on what is required and ensuring projects are completed to a high standard.







CM18 7BL

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Training provider



Kellie Tighe


Apprenticeship standard

Information communications technician

Level 3 (A level)

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