Outdoor Activity Centre and Café Apprentice Mill Waters Cafe and Visitor Centre

We pride ourselves on offering our home-made breakfast baps, sandwiches, stonebaked pizza, hand cut chip cobs and weekly specials. In addition, we offer delicious cakes, pastries, Gelato and freakshakes all to satisfy a sweet tooth. Not to mention our popular dog menu for your four-legged friends.

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Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage


    This employer offers the below staff benefits; Free Lunch for members of staff. Free Tea's and Coffee's. Generous staff discount scheme.

  • Working week

    Monday - Sunday between, the hours of 08:30 - 18:00, depending on the needs of the business. This role will involve some weekend work which will be on a rota basis.

    Total hours per week: 30.0

  • Expected duration

    12 Months

  • Possible start date

    15 Jul 2023

  • Date posted

    22 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties will include (but not limited to):

  • Meet and greet customers
  • Taking food orders over the phone and face to face
  • Taking customer payments, using the till and card machine
  • General housekeeping duties

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Apprenticeship Standard, including Functional Skills if required
  • This is a work-based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus or virtually via Microsoft Teams
  • You will work with expert assessors to develop new knowledge, skills, and behaviours within the profession
  • You will experience a blended learning model
  • You will gather learning evidence, journals and off-the-job records using your e-portfolio
  • At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged

What is the expected career progression after this apprenticeship?

  • There may be an opportunity to progress onto a level 3 qualification and a permanent role

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Team working, Reliable, Flexible, Willingness to learn, Friendly and outgoing


GCSE or equivalent English (Grade 9-4 / A*-C) Desired
GCSE or equivalent Maths (Grade 9-4 / A*-C) Desired

Things to consider

No driving licence required.

About the employer

Mill Waters Café is located in the picturesque surroundings of Kings Mill Reservoir, Sutton in Ashfield. Our café in the heart of nature, with lots of wildlife on our doorstep and fun activities for the whole family. We are here to fuel your walk around the reservoir and treat you to something delicious upon your return.


Mill Waters Cafe and Visitor Centre


Mill Waters and Visitor Centre,

Kings Mill Resevoir,

Sutton in Ashfield,

NG17 4PA

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Training provider



Leoni Nath


01623 900469

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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