Information Governance Business Administration Apprentice Mansfield District Council

The successful candidate will work within the Information Governance Team at Mansfield District Council under supervision and guidance to develop skills, knowledge and experience within information governance and the wider Legal team. The apprentice will support the team to provide the delivery of a friendly, helpful and efficient service in person

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


    The first six months will be paid at the apprenticeship rate (£5.28), followed by National Minimum Wage rate (dependent on age) for the remainder of the Apprenticeship.

  • Working week

    08:30 – 17:00 Monday to Friday (with lunch break not paid)

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    01 Apr 2023

  • Date posted

    24 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To support colleagues developing skills and knowledge required to provide a professional customer response service.
  • To develop skills and knowledge to provide customers with appropriate service information.
  • To develop skills and knowledge to identify the customers’ needs and escalate priority issues.
  • To develop skills required to handle and resolve service complaints.
  • To develop skills and knowledge to route customer enquiries to an appropriate resource.
  • To develop the required skills and knowledge to make follow up calls and written communications where necessary.
  • To support the Information Governance and Legal Services Teams and develop skills to undertake research as may be required in response to a customer enquiry, using available resources.
  • To undertake all aspects of Information Governance gaining and developing an understanding of business processes and the ‘hands on’ approach of excellent service delivery.
  • To comply with Information Security and Data Protection policy and principles.
  • To undertake any other tasks as agreed with the Information Governance and Legal Services Team Leaders.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administration apprenticeship standard, including Functional Skills if required.

This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus or virtually via Microsoft Teams.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

Full time permanent position upon successful completion of apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Team working


GCSE or equivalent English (Grade 9-4 / A*-C) Essential
GCSE or equivalent Maths (Grade 9-4 / A*-C) Essential

About the employer

Mansfield District Council provides a wide range of services across the district . By joining us you will be helping to contribute towards making the Mansfield district a better place to work and live. The Council's vision is to create a more positive image of the area of Mansfield district to develop people, businesses and investment in the area. We also want to improve confidence, pride and dignity so that everyone can enjoy a good quality of life in their neighbourhoods and communities.


Mansfield District Council


Civic Centre

Chesterfield Road South


NG19 7BH

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Training provider



Ryan Smith

01623 900479

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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