Hospitality Team Member Apprentice George and Pilgrim Inn

This is a wonderful opportunity to work with an enthusiastic and passionate team at the forefront of a busy hotel in the centre of Glastonbury. As a Hospitality Team Member you will be trained to the highest standard in customer care, ensuring all our clients are given a warm welcome and have the best experience.

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Closing date: 17 Apr 2023

Apprenticeship summary

  • Annual wage

    £9,884.16

    National Minimum Wage from April 1st 2023 will be £5.28 per hour.

  • Working week

    Various shifts to be confirmed, to include weekends and evenings - 36 hours per week to include your college day.

    Total hours per week: 36

  • Expected duration

    18 Months

  • Possible start date

    01 May 2023

  • Date posted

    28 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000137258

  • Positions

    1 available

What will the apprentice be doing?

  • Take a responsible approach to the preparation, sale and service of food and beverages
  • Use appropriate opportunities to upsell and promote additional products and services
  • Actively seek opportunities to delight and ‘wow’ customers in line with the business / brand standard
  • Demonstrate high personal hygiene standards and a clean workstation ethic at all times
  • Pay attention to detail and have high standards of cleanliness and presentation
  • Work in a discreet manner and maintain customer confidentiality
  • Be highly organised and has the ability to multitask whilst maintaining an engaging, friendly, and helpful attitude toward customers
  • Anticipate customer needs and can adapt products and services to meet them
  • Ensure interdepartmental and external communication provides a good flow of information to meet and exceed customers’ expectations
  • Actively seek opportunities to make a great guest experience

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Hospitality Team Member qualification
  • One day of training per week at Strode College

What is the expected career progression after this apprenticeship?

Progression within the business including support for further personal development qualifications.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Physical fitness

Qualifications

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

Travel during unsociable hours. Vacancy will be closed when a suitable applicant is found.

About the employer

The George & Pilgrims is a stunning hotel that offers 14, tastefully decorated and spacious ensuite rooms. Four poster and feature rooms, pretty doubles & singles are available to suit all stays. With an enviable location in the centre of beautiful Glastonbury, the hotel is at the bottom of the high street, less than 200m from Glastonbury Abbey. The hotel is a lovingly restored historic building and retains a lot of its original features including beautiful oak beams. A panelled stone frontage and sloping staircases all beautifully maintained and full of charm. A popular choice for weddings and conferences the George & Pilgrims host up to 120 people dependent on your needs. Also, a laid-back pub with fantastic food served all day, visitors are welcomed by a cheerful & chatty team to enjoy a drink in the garden on a sunny day or sit by the open fire in the colder months. Event Space Capacity: 100 cabarets and 120 theatre style

Employer

George and Pilgrim Inn

Address

George and Pilgrim Hotel

1 High Street

Glastonbury

BA6 9DP

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Training

Training provider

STRODE COLLEGE

Contact

Suzie Drew

BusinessDevelopment@strode-college.ac.uk

01458 844419

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

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