Business Administrator Apprenticeship WE ARE DIGITAL TRAINING LTD

We are offering the chance to obtain a Business Administrator Apprenticeship whilst working in our administration team supporting the HMCTS contract. We are a social impact business that is purely focused on helping people to live their lives more confidently by supporting them to make use of digital technology. Providing assistance investigating disputed invoices when necessary.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 09.00 - 17.00.

    Total hours per week: 37.25

  • Expected duration

    18 Months

  • Possible start date

    01 May 2023

  • Date posted

    22 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?


To undertake administration for the training network team that provide face to face or remote support to all business streams. Implementing and maintaining efficient processes, systems, and communication with both internal and external stakeholders.

Partnership and Training Network:

  • Reply to email queries with consistent information, advising of the online locations where the answer can be found for future reference, where applicable
  • Directing non-relevant queries to their respective owners and escalating higher-level queries to the Level 2 Training Network Administrator for further action/investigation
  • Providing assistance investigating disputed invoices when necessary
  • Analysing booking data and contacting customers to determine the outcome of bookings
  • Adjusting records and notes accordingly based on findings
  • Conduct periodic audits of the CRM system to ensure the training network information and records are up to date
  • Organise packaging and shipment of devices and marketing materials to training network
  • Maintain positive delivery partner relationships and communication
  • Carry out BPSS checks for all partners and training network members
  • Recruit and ‘on-board’ new delivery partners as required
  • Ensure the training of new centres as they added to the network
  • Ensure regular communication with centre network sites
  • Deal with and centre enquiries or complaints
  • Liaise with Accounts team regarding invoice enquiries
  • Support the wider team with administrative tasks, including data collection and entry
  • Where possible answer inbound calls within agreed service standards
  • Complete outbound calls to deal with voicemails and text messages left by customers within agreed service standards
  • Monitor, triage and respond where appropriate to emails received within agreed service standards
  • Refer callers to the appropriate assistance
  • Record call outcomes accurately and efficiently on internal systems

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will gain a Level 3 Business Administration Apprenticeship
  • The training will take place at our office in Friars House or online
  • The training will be completed one day a week

What is the expected career progression after this apprenticeship?

The progression route for administrator is to move into a team leader role or into another administration area in the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade Grade 4) Desired
GCSE or equivalent Maths (Grade Grade 4) Desired

Things to consider

Are you happy to work in busy office environment and commute into work every day

About the employer

We Are Digital is a social-impact-driven company delivering positive and practical solutions to break down the barriers of exclusion. More than 12.6 million people in the UK lack essential digital skills, the highest proportion of whom are the poorest, most vulnerable people in our society. Forty per cent of UK adults are identified as not in control of their finances and "living on the financial edge". In the UK 11.5 million adults have less than £100 in savings. We help bridge this divide through digital, financial and other training as a service to housing associations, councils, corporates, and central and local government. Through our nationwide network of outreach trainers and delivery partners, we are able to provide the right intervention in the right place at the right time. We control this from our customer contact centre at our head office in Coventry. We have a reputation for high quality, personal training, both in-home and delivered locally in community locations. We have already provided community investment support to over 100 clients, including running national and regional programmes.









Rebecca Clake

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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

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