Business Support Apprentice SERCO LIMITED
This is an opportunity to support our Asylum Accommodation and Support Contract (AASC). As a Business Support Apprentice, you will be helping in managing complaint cases and liaising across the AASC to ensure standards are met. This role is pivotal in supporting the business and its vision to delivering a great customer service experience.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Mar 2023
Apprenticeship summary
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Annual wage
£23,000.00
25 days annual leave Onsite learning is paid and completely transferable. Pension scheme. Health & Wellbeing Benefits. Serco discounts including cinema, cycle to work scheme, online shopping discounts, leisure centre memberships and much more.
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Working week
Monday – Friday shifts TBC
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
01 Apr 2023
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Date posted
22 Feb 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000136873
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Positions
2 available
What will the apprentice be doing?
Day to day you’ll be involved in:
- Liaising with a variety of stakeholders across AASC contracts and Serco.
- Monitoring and management of Complaints and Feedback Mailbox, processing complaints and adhering to responses, KPI timescales and requests.
- Attending and participating in team briefs and meetings, training and appraisal processes.
- Gatekeeping compliance and quality throughout the complaints process.
What training will the apprentice take and what qualification will the apprentice get at the end?
You will be earning your L3 Business Admin by working six to eight hours a week at home to complete your apprenticeship.
What is the expected career progression after this apprenticeship?
Serco has a strong commitment to apprentices and training. As a successful Serco apprentice, you will be provided with unparalleled support throughout the duration of your programme and beyond with endless opportunities for career progression within the business.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 9-4) Essential
Things to consider
About the employer
Employer
SERCO LIMITED

About disability confident
Address
Serco
1 Warrington Rd, The Beacons
Birchwood Park
WA3 6ZH
Training
Training provider
SERCO LIMITED
Apprenticeship standard
Business administrator
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Mar 2023