Business Support Apprentice SERCO LIMITED

This is an opportunity to support our Asylum Accommodation and Support Contract (AASC). As a Business Support Apprentice, you will be helping in managing complaint cases and liaising across the AASC to ensure standards are met. This role is pivotal in supporting the business and its vision to delivering a great customer service experience.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


    25 days annual leave Onsite learning is paid and completely transferable. Pension scheme. Health & Wellbeing Benefits. Serco discounts including cinema, cycle to work scheme, online shopping discounts, leisure centre memberships and much more.

  • Working week

    Monday – Friday shifts TBC

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Apr 2023

  • Date posted

    22 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

Day to day you’ll be involved in:

  • Liaising with a variety of stakeholders across AASC contracts and Serco.
  • Monitoring and management of Complaints and Feedback Mailbox, processing complaints and adhering to responses, KPI timescales and requests.
  • Attending and participating in team briefs and meetings, training and appraisal processes.
  • Gatekeeping compliance and quality throughout the complaints process.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will be earning your L3 Business Admin by working six to eight hours a week at home to complete your apprenticeship.

What is the expected career progression after this apprenticeship?

Serco has a strong commitment to apprentices and training. As a successful Serco apprentice, you will be provided with unparalleled support throughout the duration of your programme and beyond with endless opportunities for career progression within the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness


GCSE or equivalent English (Grade 9-4) Essential
GCSE or equivalent Maths (Grade 9-4) Essential

Things to consider

You must have a valid UK passport for this role due to counter terrorism check

About the employer

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.





1 Warrington Rd, The Beacons

Birchwood Park


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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023