Customer Service Apprentice VDA GEMINI REPAIRS LIMITED
Gemini Accident Repair Group are offering an exciting and unique opportunity for apprentice vehicle damage assessor to join their highly successful and growing organisation. They will learn skills to appraise and compile estimates in order to repair accident damaged vehicles correctly.
Closing date: 26 Apr 2023
Total hours per week: 40
Possible start date
28 May 2023
22 Feb 2023
Level 2 (GCSE)
What will the apprentice be doing?
Gemini Accident Repair Group are offering an exciting and unique opportunity for apprenticeship candidates to start their career within their highly successful and growing organisation as a Vehicle Damage Assessor Apprentice. The Gemini Apprenticeship Programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training, while in full-time employment. A Vehicle Damage Assessor will construct a comprehensive repair pack to ensure damage vehicle are repaired in a safe and structural process. To achieve this, a range of MET, Panel, Paint Administrative process, Customer Service skills will form the basis of the required breadth of knowledge. The person be required to engage with a range of customers by many methods including direct “face to face”, email, telephone and by structured “platforms” communication. The skills to be developed prepare the plan for the various workshop technicians to actually undertake all repair processes to reinstate vehicle to pre-accident condition. The post holder will also be required to complete any other tasks deemed by the line manager as appropriate in line with the role.
What training will the apprentice take and what qualification will the apprentice get at the end?
Over a two-year period, they will gain a nationally recognised qualification Level 2 Customer Service Practitioner (ST0072/AP02) and become a Vehicle Damage Assessor. A dedicated pathway containing specialist training will run alongside the Standard to ensure they gain full knowledge of their specialist area at the appropriate level. As a Vehicle Damage Assessor, you will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required. Automotive Customer Service Practitioner with a VDA pathway- Level 2 Standard. You will need GCSEs at grades 9-3/A*-D, including English Language and maths, one of English Language or maths must be grade 9-4/A*-C. Functional Skills Level 1 can be used as equivalent to GCSE grade 3/D and Functional Skills Level 2 can be used as equivalent to GCSE grade 4/C or above. Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment. Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace.
What is the expected career progression after this apprenticeship?
Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.
Requirements and prospects
Desired skills and personal qualities
About the employer
GEMINI REPAIRS LIMITED
Lyme Green Business Park
Customer service practitioner
Level 2 (GCSE)
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