Apprentice IT Support Technician FRANK H DALE LTD

This is an exciting opportunity to assist with the day to day IT and support issues for the company. This is an excellent opportunity for the right candidate to undertake an IT Support Technician apprenticeship.

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Closing date: 28 Mar 2023

Apprenticeship summary

  • Annual wage


    £5.50 an hour

  • Working week

    Monday - Friday (Times to be confirmed)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    04 Apr 2023

  • Date posted

    22 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Help users troubleshoot day-to-day IT support issues
  • Record, prioritise, and report on support incidents
  • Provide basic instructional training to staff where necessary
  • Fixing computers and issues on-site and in the workshop
  • Using initiative to learn and be up to date with the latest technologies
  • Perform scheduled maintenance on computer systems to ensure efficient operations
  • This position will provide exposure to other areas of IT such as software development, infrastructure and networking

What training will the apprentice take and what qualification will the apprentice get at the end?

L3 Digital Support Technician standard which includes:

• Level 2 Functional Skills in maths and English (if required)
• Knowledge, Skills and Behaviours
• End Point Assessment (EPA)
Work place assessment with one of County Training’s highly experienced workplace Assessors, including as an example, completion of assignments, project, and observation of workplace activities.
There may also be a requirement to attend formal teaching sessions to enhance knowledge or work towards completion of functional skills (if required).
There is also a requirement for you to keep an off the job log which is an important part of your Apprenticeship Programme.
Employer Rights and Responsibilities.
Personal Learning and Thinking.


What is the expected career progression after this apprenticeship?

Full time role on satisfactory completion of apprenticeship. Access to a wide range of technology areas covering the entire business processes. This position will provide exposure to other areas of IT such as software development, infrastructure and networking.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Team working, Creative, Initiative


GCSE or equivalent Maths and English (Grade GCSE GRADE C/4) Desired

Things to consider

Some work on IT systems are completed out of hours (servers etc), normally planned in advance, with time in lieu or OT. The expectations for an apprentice are low, and mainly provided for the experience of planning out procedures. Please note: County Training will likely be in contact with you by phone and by email with updates about this vacancy. Please check your voicemail and inbox often for updates. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

About the employer

Frank H. Dale is a major structural steel fabricator that was founded in 1932 in the Herefordshire market town of Leominster. We offer the complete in house steel design, detailing, fabrication, painting and erection of a diverse range of structures, from single and multi-span portal frames to high bay warehousing and multi storey post and beam type structures.








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Training provider




0345 678 9023

Apprenticeship standard

Digital support technician

Level 3 (A level)

Before you apply

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