IT Technical Support Apprenticeship AVAIO LTD

We require an apprentice to join our busy IT helpdesk support environment. The role is client facing in a first line support capacity. As an IT apprentice, you will be involved in all day to day aspects of IT support for our customer base. This covers many areas of IT including Cloud Services, Networking, Software Support and Hardware builds and installations.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Apr 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:30 - 17:00.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    24 Apr 2023

  • Date posted

    21 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Some activities will include:

  • Point of contact for all incoming support tickets
  • Log and manage all reactive service calls onto the service management system
  • Passing assessed tickets through to appropriate 2nd level support
  • Establish and maintain high levels of process documentation relevant to the role
  • Meet personal and team productivity and quality targets in line with Service Centre targets
  • Taking receipt of system generated email and phone call tickets into the Service Centre This is an exciting opportunity to join a hardworking team with no two days being the same

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician
  • The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available
  • Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting
  • Introduction to Networking & Cloud Services
  • An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols
  • Communication in Support Support in IT requires good communications skills
  • Develop your communications skills by exploring the best practices of support

What is the expected career progression after this apprenticeship?

  • Avaio has a proven record of developing IT engineers through the apprenticeship scheme. There is the potential for a full-time role upon successful completion of the apprenticeship programme

Requirements and prospects

Desired skills and personal qualities

Agile, Initiative, IT skills, New Skill, Patience


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Managed Service Provider




Union Park

Bircholt Road

ME15 9XT

You must have JavaScript enabled to view a map of the location


Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Apr 2023