Apprentice Customer Service Assistant Percy Doughty

An exciting opportunity has arisen to join the Sales team at Percy Doughty. You will join a busy team to assist the Sales role and work towards your Level 2 Customer Service Qualification. You will keep records and engage with clients to offer advice and assist the team with systems and updates.

Sign in to apply

Closing date: 20 May 2023

Apprenticeship summary

  • Annual wage


  • Working week

    You will work 39 hours, Monday - Friday 8.30am - 5.00pm.

    Total hours per week: 39

  • Expected duration

    12 Months

  • Possible start date

    03 Jun 2023

  • Date posted

    22 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • GCSE’s in Maths and English
  • As part of this role  you will  develop communication and interpersonal skills - you must really enjoy engaging with others on a regular basis
  • You will be  organised, with excellent time management skills and keep records and systems up to date
  • You will have knowlege of Microsoft Office Suite as records and reports be be carried out from here
  • You will gain skills to communicate effectively with Customers and Co-Workers
  • You will be able to work well as part of a team
  • You will be able to work well on your own and use your initiative where required
  • You will be willing to learn new systems and processes

What training will the apprentice take and what qualification will the apprentice get at the end?

You will gain your Level 2 Customer Service Apprenticeship.

What is the expected career progression after this apprenticeship?

You will complete your Customer Service Apprenticeship and then move on to your Level 3.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Team working, Initiative, Patience


GCSE or equivalent English and Maths (Grade 3 (D) or above/ 4-9) Essential

About the employer

Percy Doughty are a UK market leader and have been supplying high quality fires, stoves, fireplaces, solid fuel spares, flue systems & associated products to the heating industry for 70 years. During this period the company has become renowned for the superior quality, craftsmanship and innovative products. We pride ourselves on still maintaining the values that are befitting a family run organisation, sustainable, steady organic growth has been maintained throughout the years, against a background of excellent customer service, unsurpassed quality & above all ensuring our customers’ needs are paramount. Our product portfolio boasts a range of over 6000 stock lines combined with a huge stock holding within our warehouse facilities, we can ensure fast, efficient dispatch of orders, which we feel offers a service second to none! Our established brands include Vision Trimline, Vision E-Line, The Penman Collection and The Gallery Collection, which feature a whole range of fires, fireplaces and related products.


Percy Doughty






You must have JavaScript enabled to view a map of the location


Training provider



Christine Birney

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.