Customer Service Specialist (Field Sales Support) Apprentice Percy Doughty

An exciting opportunity has arisen to join the Sales team at Percy Doughty. You will posses exceptional communication skills and really enjoy engaging with clients' on a regular basis. The Customer Service offered to our clients is second to none. You will assist keeping the records up to date in this varied role.

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Closing date: 20 May 2023

Apprenticeship summary

  • Annual wage


    There is a Bonus scheme and Pension Contributions

  • Working week

    You will work 39 hours, Monday - Friday 8.30am - 5.00pm.

    Total hours per week: 39

  • Expected duration

    15 Months

  • Possible start date

    03 Jun 2023

  • Date posted

    22 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • You will have GCSE’s in Maths and English
  • You will possess exceptional communication and interpersonal skills - you must really enjoy engaging with others on a regular basis
  • You will be working in a target driven environment
  • You will be organised, with excellent time management skills and keep diaries up to date
  • You will be proficient in the Microsoft Office Suite and keep all client information up to date
  • As a self-motivated person, you will be career focussed with a strong desire to succeed
  • Ability to communicate effectively with customers and co-Workers and gain new business as well as looking aftyer existing clients in an account manager capacity
  • You will be able to function well as part of a team
  • You will be able to work on your own and use initiative where needed
  • You will have a willingness to learn new systems and processes

Additional training prgrammes will be offered and required on completion of this course.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will gain your Customer Service Apprenticeship Level 3 qualification.

This training will be done in-house and will be assessor led.

What is the expected career progression after this apprenticeship?

There will be a career progression within the company and external courses once the apprenticehip is gained.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English and Maths (Grade 3 (D) or above / grade 4-9) Essential

About the employer

Percy Doughty are a UK market leader and have been supplying high quality fires, stoves, fireplaces, solid fuel spares, flue systems & associated products to the heating industry for 70 years. During this period the company has become renowned for the superior quality, craftsmanship and innovative products. We pride ourselves on still maintaining the values that are befitting a family run organisation, sustainable, steady organic growth has been maintained throughout the years, against a background of excellent customer service, unsurpassed quality & above all ensuring our customers’ needs are paramount. Our product portfolio boasts a range of over 6000 stock lines combined with a huge stock holding within our warehouse facilities, we can ensure fast, efficient dispatch of orders, which we feel offers a service second to none! Our established brands include Vision Trimline, Vision E-Line, The Penman Collection and The Gallery Collection, which feature a whole range of fires, fireplaces and related products.


Percy Doughty






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Training provider



Christine Birney

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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