IT Support Apprentice TETRABYTE LTD

A rare opportunity has arisen at an established IT Support and Telecoms Company, based in our Hastings town centre Office, for an IT Support Apprentice. You will be responding and fixing customer issues on a daily basis with escalation support and development of your skills throughout your apprenticeship.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £14,000.00

    Immediate start available

  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    20 Feb 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000136429

  • Positions

    1 available

What will the apprentice be doing?

The role involves telephone IT Support and occasional on-site work. You will need to be able to demonstrate a calm, friendly and reassuring presence to our clients.

Excellent candidates will have a good knowledge of PC’s, networking and built-in management utilities including multiple ways of achieving tasks. Communication skills will also be key in this role to inspire customer confidence in your abilities.

On a daily basis you will be required to assist and resolve issues in:

  • Windows Servers
  • VoIP Systems
  • Networking - Routers/Switches
  • DHCP, DNS, TCP/IP Transport
  • Active Directory/Group Policy
  • Microsoft 365/Microsoft Exchange
  • Printers/Scanners
  • Third-Party Software Troubleshooting

This position is easily commutable from St. Leonards-on-sea, Bexhill, Crowhurst, Westfield, Fairlight, Ashford, Tunbridge Wells, Eastbourne, and surrounding areas.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communications Technician Apprenticeship Standard:

  • Functional Skills in maths and English if required
  • BCS Award in Coding and Logic
  • BCS Award in Business Processes
  • Microsoft Technology Associate Networking Fundamentals
  • BCS Award in Mobile and Operating Systems
  • BCS Award in Cloud Services
  • Vocate Training offer a blended and remote learning approach with regular face-to-face sessions with your tutor, online, classrooms, and webinars
  • All training is based from the employers offices

What is the expected career progression after this apprenticeship?

  • Full-time employment is expected once the apprenticeship is complete
  • Further training opportunities with Higher Level Apprenticeships are also available

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Logical, Team working

Qualifications

GCSE or equivalent English and maths (Grade C (4) or above.) Essential

Things to consider

Daily travel to Hastings, East Sussex This position is easily commutable from St. Leonards-on-sea, Bexhill, Crowhurst, Westfield, Fairlight, Ashford, Tunbridge Wells, Eastbourne and surrounding areas.

About the employer

Tetrabyte are a Nationwide Remote IT Support and Services Company specialising in providing business IT Support and managed services exclusively for businesses. Our engineers provide first line complete management of your IT Network, always being at the end of the phone to provide our Leading Business IT Support Solutions and Services.

Employer

TETRABYTE LTD

Address

TREELANDS

IVYHOUSE LANE

HASTINGS

TN35 4NN

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Training

Training provider

INVOLVE SELECTION LIMITED

Contact

John Moriarty

john.moriarty@vocate.training

07765381711

Apprenticeship standard

Information communications technician

Level 3 (A level)

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