Apprentice Customer Service Advisor COSMETIC REPAIR SOLUTIONS (DINNINGTON) LTD

CRS are looking to recruit an Apprentice Customer Service Advisor with a view to progress into Office Administration. As we often meet our customers after negative and sometimes emotional circumstances, we as a company strive to ensure that the customer’s journey is as positive as possible by repairing their vehicle to BSI standard.

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Closing date: 08 May 2023

Apprenticeship summary

  • Annual wage

    £10,630.10 to £20,995.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 8am to 5pm with ½ hour lunch break

    Total hours per week: 42.5

    (the hours are based on the candidate being over 18)

  • Expected duration

    18 Months

  • Possible start date

    22 Jun 2023

  • Date posted

    22 Feb 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000135978

  • Positions

    1 available

What will the apprentice be doing?

Day-to-day responsibilities will involve booking customers into site for repairs.

Ensuring visitors to site are dealt with promptly and professionally.

Answering telephone calls to site and liaising with the workshop in order to provide accurate information to customers and work providers with regards repairs to vehicles.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business Administration Level 3
  • Including End Point Assessment 
  • Including face to face and remote learning

What is the expected career progression after this apprenticeship?

We are looking for someone who once completed their apprenticeship, would move into the roll of Office Administrator.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent 5x GCSE including English Language and Maths (Grade GCSE 9-4) Essential

About the employer

CRS are a busy group of vehicle accident repair centre’s with branches across South Yorkshire and Derbyshire.

Employer

COSMETIC REPAIR SOLUTIONS (DINNINGTON) LTD

Address

28-29 KINFISHER WAY

DINNINGTON

SHEFFIELD

S35 3AF

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Training

Training provider

SHEFFIELD COLLEGE, THE

Contact

Alice

Alice.mee@sheffcol.ac.uk

Apprenticeship standard

Business administrator

Level 3 (A level)

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