IT Support Technician L3 Apprentice LINK ICT SERVICES LIMITED
Are you a practical problem solver with a passion for IT? Link ICT are on the lookout for another apprentice to join their team of techies! Reporting into the Technical Services Manager, you will provide onsite & remote IT support to clients.
Closing date: 13 Apr 2023
Apprenticeship summary
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Annual wage
£14,000.00
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Working week
Monday-Friday, 8.30am-5pm
Total hours per week: 37.5
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Expected duration
15 Months
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Possible start date
20 Apr 2023
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Date posted
20 Feb 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000135966
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Positions
1 available
What will the apprentice be doing?
After a period of business growth, Link ICT are again on the lookout for an IT apprentice to join their team in Derby.
Reporting into the Technical Services Manager, your duties will include, but are not necessarily limited to the following:
- Provide onsite and remote IT technical support to clients
- Respond to support tickets in a timely manner, resolving tickets where possible and escalating where necessary
- Ordering new ICT hardware and logging devices onto asset register
- Installation and configuring of operating systems
- Software installation, such as MS Office and anti-virus
- Some lower level network administration may be required, such as setting policies and group permissions
- Performing server backups where required
- Supporting with any technical queries regarding unified comms
- Technical fault diagnosis with audio visual equipment
What training will the apprentice take and what qualification will the apprentice get at the end?
You will be working towards your Level 3 Information Communications Technician apprenticeship.
The apprenticeship training will be delivered via block-delivery in a state-of-the-art classroom environment, from the EMA Digital Hub on Siddals Road, Derby.
The qualification has core knowledge elements, before branching out into 3 pathways, which are as follows:
- IT Support Technician
- Network Technician
- Digital Communications Technician
The employer and training provider will agree on which is the most appropriate pathway, and this will influence the project as part of the end-point assessment.
What is the expected career progression after this apprenticeship?
Upon successful completion of the apprenticeship, there is a full-time role available for hard-working apprentices.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Mathematics (Grade C/4) Essential
GCSE or equivalent IT or similar subject (Grade C/4) Desired
Things to consider
About the employer
Training
Training provider
EMA TRAINING LIMITED
Contact
Abbygail Maddison
abbygail.maddison@ematraining.co.uk
07384 548571
Apprenticeship standard
Information communications technician
Level 3 (A level)
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