IT Support Technician L3 Apprentice LINK ICT SERVICES LIMITED

Are you a practical problem solver with a passion for IT? Link ICT are on the lookout for another apprentice to join their team of techies! Reporting into the Technical Services Manager, you will provide onsite & remote IT support to clients.

Sign in to apply

Closing date: 13 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday-Friday, 8.30am-5pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    20 Apr 2023

  • Date posted

    20 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

After a period of business growth, Link ICT are again on the lookout for an IT apprentice to join their team in Derby.

Reporting into the Technical Services Manager, your duties will include, but are not necessarily limited to the following:

  • Provide onsite and remote IT technical support to clients
  • Respond to support tickets in a timely manner, resolving tickets where possible and escalating where necessary
  • Ordering new ICT hardware and logging devices onto asset register
  • Installation and configuring of operating systems
  • Software installation, such as MS Office and anti-virus
  • Some lower level network administration may be required, such as setting policies and group permissions
  • Performing server backups where required
  • Supporting with any technical queries regarding unified comms
  • Technical fault diagnosis with audio visual equipment

What training will the apprentice take and what qualification will the apprentice get at the end?

You will be working towards your Level 3 Information Communications Technician apprenticeship.

The apprenticeship training will be delivered via block-delivery in a state-of-the-art classroom environment, from the EMA Digital Hub on Siddals Road, Derby.

The qualification has core knowledge elements, before branching out into 3 pathways, which are as follows:

  • IT Support Technician
  • Network Technician
  • Digital Communications Technician

The employer and training provider will agree on which is the most appropriate pathway, and this will influence the project as part of the end-point assessment.

What is the expected career progression after this apprenticeship?

Upon successful completion of the apprenticeship, there is a full-time role available for hard-working apprentices.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English Language/Literature (Grade C/4) Essential
GCSE or equivalent Mathematics (Grade C/4) Essential
GCSE or equivalent IT or similar subject (Grade C/4) Desired

Things to consider

This is not just a desk job. You will have the opportunity to get out onto client sites and provide real IT Support. Link ICT is based near to the city centre with excellent transport links. Experienced technical colleagues who can provide support and guidance. Free parking is available onsite. Full & clean driving license is required.

About the employer

Link ICT was founded in 2004 by Mark Fryers and set out to break the industry mould for how the provision of outsourced IT support services were provided. Many years on, and with support from a team of customer focused technicians who have many years of industry experience, we pride ourselves on providing bespoke IT and telecoms solutions that inspire trust and build user confidence. A wide range of organisations including schools and businesses trust us to deliver their IT support function. Our unique onsite support combines the benefits of outsourcing with the benefits of your own IT team. Our aim is to ensure organisations truly benefit from investment in their IT infrastructure by ensuring systems work efficiently and users are trained to use them effectively. We offer a comprehensive range of services, from risk management to telecoms and connectivity, driven by the latest technological advances and are as unique as your organisation.




St Peters House



You must have JavaScript enabled to view a map of the location


Training provider



Abbygail Maddison

07384 548571

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.