IT Technician Apprentice Agile Technical Solutions

Your role as the IT Technician Apprentice will include a vast range of activities from supporting team members, suppliers, clients and customers with software solutions and business systems in a timely and efficient manner to achieve service-level agreements. You will provide helpdesk support along with many other duties.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Apr 2023

Apprenticeship summary

  • Annual wage

    £12,000.00

    Salary in the range £12,000 to £15,000 per year depends on age and experience.

  • Working week

    Monday to Friday from 9:00am - 5:00pm with a 30 minute unpaid lunch break and two 10 minute breaks (one in the morning and one in the afternoon).

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    02 May 2023

  • Date posted

    20 Feb 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000135789

  • Positions

    1 available

What will the apprentice be doing?

Your role as the IT Technician Apprentice will include a vast range of activities from supporting team members, suppliers, clients and customers with software solutions and business systems in a timely and efficient manner to achieve service-level agreements. You will provide helpdesk support, commission devices and install solutions while working as a valued member of a proactive, efficient and effective technical team providing a wealth of knowledge and experience across the IT sector.

The role involves IT helpdesk support via telephone and on-site support. You will need to be able to demonstrate a calm, friendly and reassuring presence to our IT users. You will also:

  • To openly communicate and be responsive to the needs of our valued customers by providing first-class customer service.
  • Learn and follow our business systems to ensure issues are logged, tracked and resolved in a timely and efficient manner.
  • Provide 1st line support in person, via telephone and remote support tools.
  • Updating users with service ticket up-dates and resolution progress.
  • Conduct workshop activities to commission devices and conduct general administration processes (e.g., ordering PCs, spares etc) to keep IT services running efficiently.
  • Demonstrate a “can do” attitude, by looking for solutions and clear communication.
  • The ability to conduct work on the customer's site to demonstrate competence and the skills necessary to become a reliable and capable team member.
  • Be committed to undertaking the apprenticeship course for the full term and actively participate in the training provided by both Agile Technical Solutions and the training provider.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The Apprentice will be working towards the Level 3 Information Communications Technician Apprenticeship Standard for a duration of 18-months.
  • College attendance will be at the Colchester Institute - Colchester Campus one day per week during term time.

What is the expected career progression after this apprenticeship?

  • Agile has experience of recruiting, training and retaining apprentices. The role offers long-term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Patience, Physical fitness

Qualifications

GCSE or equivalent English and maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Agile is located in Langham, Colchester. Due to this being a remote location it is important that the role holder has a reliable way to travel to and from work. Please consider your transport methods when applying to this role.

About the employer

Agile Technical Solutions is an IT Consultancy and IT Support Company servicing the needs of our valued clients and customers. The company was founded in 2010 by Nick Baines who, after working for a number of years in the IT industry formed a relationship and an understanding as to what it really takes to provide a premium IT service to businesses and educational establishments. The name Agile came from the idea that the Company needed to be flexible and able to adapt to the individual needs of our clients and customers. With this understanding came a vision and an ethos to implement the correct IT solutions that address the needs of the business or education establishment. We believe in investing our time wisely to understand our customer’s needs and business to ensure our IT solutions are effective, efficient and robust. We don’t just look forward to short-term fixies but the medium to longer-term and the future development of our client’s capabilities. We aim to get the very best from our client’s current systems and use our knowledge of new and proven innovations to improve their IT capability and security enabling our clients and customers business to grow." Company Benefits: • The company provides a pension scheme • Social Events • Free Parking

Employer

Agile Technical Solutions

Address

Unit 14 Langham Barns Business Centre

Langham Lane

Langham

CO4 5ZS

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Training

Training provider

COLCHESTER INSTITUTE

Contact

Colchester Institute - Apprenticeship Team

ci.apprenticeships@colchester.ac.uk

01206712043

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Apr 2023