Trade Counter Assistant - Customer Service Practitioner Apprenticeship WEARSIDE PLUMBING SUPPLIES LIMITED

Wearside Plumbing Suppliers Limited are looking to take on a Working on a Trade Counter Assistant - Customer Service Practitioner Apprentice where you will work on a busy trade counter, serving customers both face to face and over the phone. Tasks will involve purchasing and sales etc.

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Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage


    NMW for apprentices for first 12 weeks then after satisfactory progress 10% will be added to the hourly rate every 12 weeks plus a one off bonus of £50 per period.

  • Working week

    Days and Shifts to be confirmed at interview.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    20 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    3 available

What will the apprentice be doing?

  • Trade Counter Customer Facing Role
  • Monetary and Financial handling
  • Administrative tasks
  • Stock and Merchandising
  • Purchasing and sales
  • Customer relationship development
  • Communication
  • Advertising & Media

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • All training to take place at the employers premises

What is the expected career progression after this apprenticeship?

  • Possibility of full time employment upon successful completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 9-4 or A*-C) Essential
GCSE or equivalent Maths (Grade 9-4 or A*-C) Essential

Things to consider

You need to be able to lift and carry safe lifting weights and be an early riser. Our busiest time of the day is first thing so you need to be up and ready to go with a smile on your face and a happy to help attitude.

About the employer

Wearside Plumbing Supplies Limited is a major independent plumbers merchant & bathroom retailer based in Sunderland & Durham. Established since 1994, WPS Ltd have built an excellent reputation for reliable service, expert advice from our bathroom consultants, quality products and competitive prices. We serve customers across Tyne and Wear and the North East. With the help of our senior personnel and management teams, we have grown our business from strength to strength. Our Company Directors have massed more than 50 years combined experience in the plumbing sector, and have built both a strong management structure and a team of dedicated and knowledgeable staff. We pride ourselves in our great customer service and aftercare and also offer free local delivery.







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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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