Customer Service Practitioner Apprentice DAVID LUKE LTD
The Parently Group have a fantastic opportunity for a Customer Service Apprentice to join their team based in Ardwick. As an apprentice you will become another integral part of our fantastic customer operations team and provide excellent customer service and administrative support.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 13 Apr 2023
Apprenticeship summary
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Annual wage
£12,740.00
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Working week
Monday to Thursday 9am-5pm Early finish on a Friday (3pm)
Total hours per week: 35
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Expected duration
16 Months
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Possible start date
24 Apr 2023
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Date posted
28 Feb 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000135527
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Positions
1 available
What will the apprentice be doing?
Main responsibilities:
- Answering calls from our retail base of customers and also some members of the public
- Dealing with customer queries/questions via telephone and email
- Know your way around the system to answer queries and give information on stock and account balances and back orders
- Liaise with other departments when necessary to get the information you need
- Get to know the products we sell to be able to talk about them and help customers as necessary
- A few general office tasks such as photocopying, scanning, filing, greeting visitors
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service Practitioner apprenticeship standard, which includes:
Level 1 Functional Skills in maths and English (if required)
What is the expected career progression after this apprenticeship?
The Customer Operations team is always evolving to meet the needs of our customers and the wider macro-economic environment. With our growing B2C brands, it is an area for further investment in our team and their development which is likely to open up new opportunities.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Training
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 13 Apr 2023