Customer Service Practitioner Apprentice DAVID LUKE LTD

The Parently Group have a fantastic opportunity for a Customer Service Apprentice to join their team based in Ardwick. As an apprentice you will become another integral part of our fantastic customer operations team and provide excellent customer service and administrative support.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Thursday 9am-5pm Early finish on a Friday (3pm)

    Total hours per week: 35

  • Expected duration

    16 Months

  • Possible start date

    24 Apr 2023

  • Date posted

    28 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Main responsibilities:

  • Answering calls from our retail base of customers and also some members of the public
  • Dealing with customer queries/questions via telephone and email
  • Know your way around the system to answer queries and give information on stock and account balances and back orders
  • Liaise with other departments when necessary to get the information you need
  • Get to know the products we sell to be able to talk about them and help customers as necessary
  • A few general office tasks such as photocopying, scanning, filing, greeting visitors

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

Level 1 Functional Skills in maths and English (if required)

What is the expected career progression after this apprenticeship?

The Customer Operations team is always evolving to meet the needs of our customers and the wider macro-economic environment. With our growing B2C brands, it is an area for further investment in our team and their development which is likely to open up new opportunities.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Administrative skills


GCSE or equivalent English and Maths (Grade 4/C or above) Essential

Things to consider

Early finish on a Friday (3pm). Free Parking. Simply Health cash plan level 4 – covers dental and opticians up to £125/year, 24 hour GP, up to 6 counselling sessions and much more. Free fruit available weekly. Cycle to work scheme. 4% pension contribution – The People’s pension. Social and fundraising events. Working from home an option (usually after an established period of time and the role).

About the employer

The Parently Group manufacture conscious kids wear for school, sport, and play. Driven forward by our flagship ethical school uniform brand David Luke, we now proudly manufacture and market kids outdoor adventure brand Grass&Air and have recently launched a new sportswear brand Juco. The Parently Group celebrated its 40th Anniversary in 2022. With continued growth and reinvestment plans in place, we are looking ahead to a strong and bright future across all our brands bolstering stability within our market, throughout our supply chain and for our employees, our Parently People. We have always been passionate about sustainability and ethical trading. From pioneering the use of recycled polyester yarn in our ground-breaking Eco-Uniform range (and preventing 42 million plastic bottles from going to landfill in the process) to winning The Queens Award for Sustainable Development , our vision is key to our Group principle of creating a healthy future for our brands, retailers, and families. More recently we have collaborated with the Circular Textiles Foundation to begin a journey of circularity whereby our Eco-Uniform range will become fully recyclable. We have worked with many of our factories for over 25 years and have long standing, close relationships with them. With a dedicated Head of People and a robust Senior management team in place to ensure our Parently culture is nurtured in a kind and fair way, we are proud to consistently report high employee engagement figures and positive experience results. Our company values are: Fairness, Adaptable to new ways Commmit, persist and bounce back Team spirit Approachable and kind






M12 6LB

You must have JavaScript enabled to view a map of the location


Training provider



Hannah Bennett


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Apr 2023