Customer Service Apprentice GIFTPOINT LTD

We are looking for an apprentice to join our team who is enthusiastic about getting involved in the Promotional Merchandise industry, providing excellent customer service and able to adapt, as no two days are the same!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Apr 2023

Apprenticeship summary

  • Annual wage

    £13,000.00

  • Working week

    Monday to Thursday 9am – 5.30pm and Friday 9am-5pm.

    Total hours per week: 37

  • Expected duration

    16 Months

  • Possible start date

    01 May 2023

  • Date posted

    17 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000135409

  • Positions

    1 available

What will the apprentice be doing?

As a Customer Service apprentice you will deliver outstanding customer support to all of our clients and suppliers.


Main responsibilities:

  • Liaise with suppliers and clients on the phone and via email
  • Work with different Sales Teams to provide admin support
  • Meet and greet visitors
  • Attend regular meetings and offer creative input
  • Processing customer orders. 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner apprenticeship standard, which includes:
  • Level 1 Functional Skills in Maths and English (if required).

What is the expected career progression after this apprenticeship?

Opportunity to progress to Senior Customer Service and Admin roles or work towards a Sales Account Management role.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English and Maths (Grade Grade 4/C or above) Desired

Things to consider

Working week Monday to Thursday 9am – 5.30pm and Friday 9am-5pm. 20 days holiday plus bank holidays, free onsite parking, company social events and a great, relaxed and friendly working environment.

About the employer

Giftpoint started over 27 years ago to source and supply branded merchandise for their customers with just a handful of staff. We now have a team of 39 people who are passionate about merchandise and delivering an outstanding level of customer service. We take pride in working hard and we also enjoy the relaxed and fun vibe in the office, along with all the social events outside of the office.

Employer

GIFTPOINT LTD

Address

10 GIFTPOINT HOUSE

TRACKSIDE BUSINESS CENTRE

ABBOTS CLOSE

KT14 7JN

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Training

Training provider

DAMAR LIMITED

Contact

Hannah Bennett

Hannah.bennett@damartraining.com

07540778582

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Apr 2023