Level 2 Customer Service Practitioner Apprenticeship in Feltham Gerry Webb Transport Services Ltd

You will be the first point of contact answering to our customer calls and dealing with their enquiries. You will be fully trained on how to use our database and understand our systems in order to co-ordinate our loads for lorries and lorries for loads process. You will build up a good rapport with both our customers and haulers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Apr 2023

Apprenticeship summary

  • Annual wage

    £15,579.00

    40 hours per week 16 - 20 years old: £7.49 per hour 21 - 22 years old: £10.18 per hour 23 years old & over: £10.42 per hour

  • Working week

    40 hours per week - Monday to Friday (9am to 5pm).

    Total hours per week: 40.00

  • Expected duration

    12 Months

  • Possible start date

    01 May 2023

  • Date posted

    17 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000135368

  • Positions

    1 available

What will the apprentice be doing?

As a customer service practitioner apprentice, your day-to-day responsibilities will include but not be limited to:
Respond to telephone & email requests and follow up enquiries.
Inputting new information and orders onto database.
Obtaining quotes, confirming and communicating orders, raising proforma invoices.
Monitoring, updating and solving issues with orders.
Chasing new business and finding new suppliers.
Ad hoc filing and administration.
Hourly wage rates for this role are below:
16 to 20 years old: £7.49 per hour
21 to 22 years old: £10.18 per hour
23years old & over: £10.42 per hour

What training will the apprentice take and what qualification will the apprentice get at the end?

Paragon Skills is a leading national Apprenticeship training provider, supporting over 4,000 learners and 1,500 organisations. Paragon Skills has some of the highest success and achievement rates in the industry. It has an Ofsted Grade 2 Good rating and an overall achievement rate of 71.4%, exceeding the national average of 65.6%. Using a blended approach, learners are always at the forefront of our priorities. All learners are assigned a Personal Tutor who will be their main point of contact. This involves regular catch-ups, check-in emails and calls. Your employer will agree to give you 20% of your working hours solely towards your study. This will give you every chance to achieve the highest grade possible! On completion of this 12-month apprenticeship you will have gained a Level 2 Customer Service Practitioner apprenticeship.

What is the expected career progression after this apprenticeship?

You will beprovided with full training and support from the other 5 members located in our Feltham office and would be looking to offer a permanent position upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail

Qualifications

GCSE or equivalent Maths (Grade 4/C) Desired
GCSE or equivalent English (Grade 4/C) Desired

About the employer

We are a road haulage company that operates as a broker and have been operating for over 50 years. We take work on and then subcontract it out to an appropriate haulier after agreeing an acceptable rate.

Employer

Gerry Webb Transport Services Ltd

Address

4 Shelson Parade, Ashford Road

Feltham

Middlesex

TW13 4QZ

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Training

Training provider

PARAGON EDUCATION & SKILLS LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Apr 2023