Customer Service and Sales Apprenticeship Floor Street

A fantastic opportunity to join this vibrant company as a Customer service and sales apprentice. You should have a passion for customer service and sales whilst being dynamic and driven, supporting the team and liaising with customers internally and externally.

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Closing date: 14 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Days to be confirmed. 9am until 6pm

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    16 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties to include but not limited to:

  • Providing exceptional customer service and building relationships with customers
  • Driving sales and achieving store targets
  • Ensuring visual merchandising standards are met and exceeded
  • Liaising with customers internally and externally
  • Managing store operations and inventory
  • Answering calls and any communication
  • Continuously seeking out new business development opportunities
  • Other duties as and when required.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer service pracitioner level 2 standard

Weekly off the job training

Bi-weekly virtual or face to face weekly session

Monthly reviews with assessor

Functional skills in maths and English, if required.

What is the expected career progression after this apprenticeship?

The opportunity to progress to other roles within the company after successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Administrative skills, Logical, Initiative


GCSE or equivalent English (Grade C or 4) Essential
GCSE or equivalent Maths (Grade C or 4) Essential

About the employer

A vibrant, dynamic and flooring company and designer who have just celebrated their 4th birthday.


Floor Street


1255 Pershore Road



B30 2YT

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Training provider



Cally Sutherland

01922 657000

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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