Customer Service Apprentice - Applications Department CAUDWELL CHILDREN

Supporting and developing the growth of Caudwell Children’s Service Delivery Department. This will involve supporting the processing of applications made by members of the public into the charity for services provided by the charity, along with contacting, liaising with and advising families about other services provided by the charity.

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Closing date: 31 Jul 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 9-5 Hours of work may vary

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    01 Aug 2023

  • Date posted

    21 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Handling and processing incoming applications for specialist equipment and services and monitoring through each stage of the process.
  • Inputting data and referrals onto our bespoke data system and Microsoft Excel ensuring accuracy at all times.
  • Dealing with incoming email and telephone enquiries and responding as appropriate.
  • Liaising with families on a day to day basis.
  • Processing accepted and declined applications.
  • Examining applications to assess eligibility.
  • Signposting to other departments within the charity.
  • Assist with completing funding applications to other charities.
  • Conducting research to update signposting and information offers
  • Attendance at volunteer team events and opportunities
  • Promotion of service offers through various means
  • Support / mentoring across the volunteer team 

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Services Practitioner Level 2 Apprenticeship

English Functional Skills - up to Level 2 if required

Maths Functional Skills - up to Level 2 if required

What is the expected career progression after this apprenticeship?

This is a fixed term contract but there are opportunities to work in other areas of the charity upon completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Compassionate, Empathetic, Good telephone manner


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

The work will involve telephone contact with members of the public and other charities so being comfortable using the telephone is very important.

About the employer

The services of Caudwell Children enrich the lives of our children and families through the delivery of high quality person centred care and support services that promote independence and achieve valued outcomes. We seek to create a safe, homely and supportive environment that enhances the lives of children with autism and associated conditions. The Charity is going through an exciting period of growth having recently opened a new state-of-the-art facility for multi-disciplinary therapy programmes for childhood disability and research of neurodevelopmental conditions, including autism, within the grounds of Keele University. It provides a state-of-the-art base for the Charity’s therapies and an environment where ground-breaking research can be undertaken, potentially changing the way some disabilities are treated, affecting millions of people around the world. This is a fantastic and exciting opportunity to join a dynamic and fast moving Charity at a time when it will attract national and international attention.








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Training provider



Ean Faragher

01782 572777

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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