Ford Vehicle Parts Advisor Apprentice - Stoke VERTU MOTORS PLC

Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will process and solve customer service complaints.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £11,000.00

  • Working week

    Monday - Saturday, 08:30 - 17:30. If Saturday is worked, you will get a day off during the week.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Apr 2023

  • Date posted

    16 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000134788

  • Positions

    1 available

What will the apprentice be doing?

  • Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department
  • The Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

You will achieve a Level 2 Customer Service Practitioner qualification:

  • Full training will be provided
  • Good communication skills both verbal and written
  • Training will be completed in-house
  • A skills coach will visit every 28 days to update training

What is the expected career progression after this apprenticeship?

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership.

Future prospects are endless: By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in.

Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided

Qualifications

GCSE or equivalent English and Maths (Grade 4/C or above) Desired

About the employer

At Bristol Street Motors, we have 20 Ford dealerships across the UK, which stock a superb range of new Ford cars and used Ford vehicles. On every visit to one of our Ford dealers, you will receive a warm and friendly welcome from our fantastic team members, who are brand specialists, and will provide you with expert knowledge to answer any questions you may have, helping you to find your dream Ford. From the popular Fiesta and Focus to the classic Mustang and Mondeo, we've got a great range of Ford models for you to choose from. Whether you're looking for a new or used Ford or a commercial or family vehicle, you'll be able to find it at Bristol Street Motors Ford.

Employer

VERTU MOTORS PLC

Address

George Eastham Avenue, Trentham Lakes North

Stoke-On-Trent

ST4 4TU

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Training

Training provider

SKILLNET LIMITED

Contact

Charlotte Steer

Charlotte.steer@skillnet.org.uk

0192326165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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