Freight Operations Apprentice LIGENTIA UK LIMITED

An exciting Apprenticeship opportunity to support the global operation, provide support on behalf of the International Freight Forwarding Division. You will become skilled in receiving shipping orders & arranging/monitoring the progress/final delivery, developing experience, ensuring all contractual obligations & service levels are met.

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Closing date: 28 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday - hours of work between 09:00 – 17:30 (flexibility on hours dependent on department)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    16 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

As an apprentice, in addition to formal training, you will gain real hands-on experience in the following areas:

  • Principles of International shipping (e.g. Incoterms)
  • Key import and export procedures
  • Networking by interacting with Global offices
  • Customer service skills
  • HM Custom’s procedures in relation to the importation of goods from outside of the EU
  • Liaison with shipping lines / airlines and transport providers for cost and routing information
  • Basic consignment profit and loss
  • IT systems and how they support the operation
  • Making and submitting electronic import, export and transit Customs declarations for consignments moving by air, road and ocean freight
  • Provide project coordinators with advice on Customs requirements and procedures to help ensure compliance with Customs regulations
  • Preparation of customs documentation for import and export consignments moving by air, road and ocean freight
  • Review new job requests, identifying and allocating the required Shipping team resources
  • Advising project coordinators of available flights/vessels, routes, freight rates and ancillary charges and recommend the best option
  • Negotiation with freight carriers, establishing freight rates and service levels, making freight bookings and ensuring that the needs of our clients are met
  • Liaising with project coordinators and other departments – transport, warehouse, packing, finance - to ensure the smooth running of jobs
  • Develop relationship with allocated customers
  • Ensures all customer enquiries are responded to promptly and professionally
  • Adhere to Customs Compliance procedures and documentation.
  • Ensure each ‘Job File’ is fully and accurately completed reflecting all commercially relevant information and services provided
  • Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
  • Liaise with Transport & Warehouse teams on shipment or airfreight planning and coordination
  • Liaise directly with overseas offices on shipment or airfreight planning and coordination

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Qualification - International Freight Forwarding Specialist level 3.
  • Pathway - Airfreight

The apprenticeship programme design will be built around the standard and individual apprentice and employer needs. This will consist of:

  • A fully embedded induction programme delivered by the employer and Seetec Outsource Training and Skills
  • An initial assessment of your skills, knowledge and behaviours in order to develop and enhance your career and personal progression
  • In line with the with functional skills requirements set by the standard, (where applicable), we will analyse and continuously develop English and mathematics
  • On the job training delivered by the employer

Allocation of an apprenticeship delivery coach who will carry out:

  • Regular training
  • Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
  • Identify, track and support 20% off the job training activities
  • Quarterly formal progress review meetings; identifying learning achievements and next steps
  • Individual learning plan - this will be used as part of a professional discussion during your reflective progress review meeting and track the 20% off the job training progress.
  • A journey of learning activities over the length of the apprenticeship programme
  • Access to on-line learning and an e-portfolio where you will be able to gather evidence to demonstrate your performance ensuring your apprenticeship – this evidence can be used to towards your end point assessment

End point assessment – this takes place at the end of the apprenticeship to ensure you have developed the skills, knowledge and behaviours needed for the job role. This may consist of at least 3-4 of the below activities:

  • Professional discussion
  • Observation
  • Portfolio of evidence, apprentice showcase
  • Research project
  • Multi-choice knowledge test
  • Work based project
  • Presentation
  • Competency based interview

What is the expected career progression after this apprenticeship?

  • A permanent role for the successful person with the right attitude
  • Future progression within the company
  • A well-structured personal development plan

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Eager to learn, Professional, Team player


GCSE or equivalent 5 GCSE’s including maths and English (Grade Grade A*-C/ 9-4) Essential

Things to consider

Candidate must be prepared for some travel to visit site branches across the UK.

About the employer

If you’ve watched the news or read the headlines over the past 2-3 years you can’t have missed growing recognition of just how important global supply chains are in supporting our daily lives. Ligentia operates right at the heart of this dynamic and demanding industry, helping develop more sustainable and agile support chain for some of the worlds most sophisticated retailers and best-known brands, plus plenty of other companies besides. With expert teams and clever technology, we support customers across sectors including retail, consumer goods brands, automotive and healthcare – solving problems and making sure their goods arrive on-time and in-full, reliably, efficiently, cost-effectively and increasingly, sustainably. We’ve got some pretty amazing people making it happen. With expert teams in Asia, Australia, Europe, UK and USA made up of over 1300 colleagues spread throughout 30+ countries. Their talent, tenacity and can-do approach combines seamlessly with software and services to support the whole supply chain, end-to-end. From origin to destination and every point in between; ably supported by a network and community of high-quality partners, to ensure that we deliver what we promise, wherever in the world and whenever that may be. Our growth story has been strong and consistent, with accelerated expansion in the last 3 years, including investment from Equistone Partners Europe secured in February 2021 and the acquisition of Poland-based VGL Solid Group in October 2022. In short, Ligentia is a great place to be right now, if you want harness your own knowledge and talents to make an impact and enjoy growing and collaborating with like-minded people.




Trilogy House

Floats Road

Roundthorn Business Park

M23 9NJ

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Training provider



Seetec Outsource Training and Skills


Apprenticeship standard

International freight forwarding specialist

Level 3 (A level)

Before you apply

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