Customer Service Advisor Apprentice - £22000 ALDERMORE BANK PLC

This is an amazing role where as a Customer Service Advisor apprentice you will be providing excellent customer service in all aspects of post-sale mortgage provision, liaising directly with customers, their solicitors, brokers and other representatives via the most appropriate methods of communication.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Apr 2023

Apprenticeship summary

  • Annual wage

    £22,000.00

  • Working week

    Monday to Friday from 9:00am to 5:00pm

    Total hours per week: 35.0

  • Expected duration

    16 Months

  • Possible start date

    24 Apr 2023

  • Date posted

    22 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000134460

  • Positions

    1 available

What will the apprentice be doing?

As a Customer Service Advisor Apprentice you will be ensuring the end to end process is efficient, standards are met at all touch points and information is provided in a professional manner. Dealing with external and internal customers via telephone, email and letter correspondence to service mortgages and comply with regulation and internal policy.

Responding to customer queries and requests in a professional manner, providing guidance and fair outcomes, and pro-actively ensuring Aldermore continues to deliver a high quality customer journey. Ensuring we live up to and exceed our customer’s expectations, within agreed service level agreements (SLAs), governance, compliance and relevant regulation. Dealing with external and internal customers in an efficient and accurate manner via telephone, email and letter correspondence to service mortgages and comply with regulation and internal policy.

Main Responsibilities:

  • Addressing incoming customer contact by phone
  • Recording relevant feedback and escalating issues as necessary
  • Resolving ad-hoc customer queries and requests
  • Applying payments, amending account and case details
  • Effective complaint handling and escalating where necessary
  • Contributing to development of new processes and practices
  • Assisting with the annual review process

Company Benefits:

  • 30 days annual leave
  • Private Medical Insurance
  • Company Pension Scheme
  • Death in Service
  • Discretionary Annual Bonus Scheme

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1 Functional Skills in maths and English (if required)

What is the expected career progression after this apprenticeship?

Progression to Customer Service Adviser / Underwriter with option to complete further apprenticeships qualifications.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working

Qualifications

GCSE or equivalent English (Grade 9-4/A*-C or above) Essential
GCSE or equivalent Maths (Grade 9-4/A*-C or above) Essential

Things to consider

Damar is committed to safeguarding and promoting the welfare of all our students and expects all staff, employers and all other partners that we work with to share this commitment

About the employer

Aldermore Group was formed by bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Rand umbrella. Whilst our parent company operates internationally from their HQ in South Africa, we are a UK-based financial services specialist that supports our customers across a range of products and services.

Employer

ALDERMORE BANK PLC

Address

Norcliffe House

Station Road

Wilmslow

SK9 1BU

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Training

Training provider

DAMAR LIMITED

Contact

Sabina Adam

Sabina.Adam@damartraining.com

07566 289 979

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Apr 2023