Customer Service Advisor Apprentice - £22000 ALDERMORE BANK PLC
This is an amazing role where as a Customer Service Advisor apprentice you will be providing excellent customer service in all aspects of post-sale mortgage provision, liaising directly with customers, their solicitors, brokers and other representatives via the most appropriate methods of communication.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 14 Apr 2023
Apprenticeship summary
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Annual wage
£22,000.00
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Working week
Monday to Friday from 9:00am to 5:00pm
Total hours per week: 35.0
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Expected duration
16 Months
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Possible start date
24 Apr 2023
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Date posted
22 Feb 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000134460
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Positions
1 available
What will the apprentice be doing?
As a Customer Service Advisor Apprentice you will be ensuring the end to end process is efficient, standards are met at all touch points and information is provided in a professional manner. Dealing with external and internal customers via telephone, email and letter correspondence to service mortgages and comply with regulation and internal policy.
Responding to customer queries and requests in a professional manner, providing guidance and fair outcomes, and pro-actively ensuring Aldermore continues to deliver a high quality customer journey. Ensuring we live up to and exceed our customer’s expectations, within agreed service level agreements (SLAs), governance, compliance and relevant regulation. Dealing with external and internal customers in an efficient and accurate manner via telephone, email and letter correspondence to service mortgages and comply with regulation and internal policy.
Main Responsibilities:
- Addressing incoming customer contact by phone
- Recording relevant feedback and escalating issues as necessary
- Resolving ad-hoc customer queries and requests
- Applying payments, amending account and case details
- Effective complaint handling and escalating where necessary
- Contributing to development of new processes and practices
- Assisting with the annual review process
Company Benefits:
- 30 days annual leave
- Private Medical Insurance
- Company Pension Scheme
- Death in Service
- Discretionary Annual Bonus Scheme
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service Practitioner apprenticeship standard, which includes:
- Level 1 Functional Skills in maths and English (if required)
What is the expected career progression after this apprenticeship?
Progression to Customer Service Adviser / Underwriter with option to complete further apprenticeships qualifications.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 9-4/A*-C or above) Essential
Things to consider
About the employer
Employer
ALDERMORE BANK PLC
Address
Norcliffe House
Station Road
Wilmslow
SK9 1BU
Training
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 14 Apr 2023