Business Administration/Support Assistant Apprentice D W WINDOWS LIMITED

To gain experience in an admin support role within our three business departments – business support, sales support and operations support. Liaising with customers, booking appointments, organising the showroom, chasing customer payments, invoicing, sending receipts and guarantees, updating CRM systems, booking surveys & confirming deliveries.

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Closing date: 11 Jun 2023

Apprenticeship summary

  • Annual wage


    Wage between £4.81 per hour and £5.30 per hour - depending on age and experience.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9:00am to 5:00pm. 30 minutes lunch.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    19 Jun 2023

  • Date posted

    16 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Gain experience in a support role in each of our three departments; involves:

  • Booking sales appointments
  • Reception duties
  • Raising orders
  • Arranging surveys
  • Managing after sales and service calls
  • Ordering products
  • Checking deliveries
  • Raising invoices
  • Chasing payments

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator apprenticeship standard.

In-house training will be provided on an ongoing daily basis with the current finance team. You will not be required to attend Dudley College premises as the course is delivered in the workplace only.

An assessor will be allocated to you to progress/help you through you course. Continual assessments, coupled with assignments/or exams depending on course of study. Time spent training will be part of the agreed contracted hours of the working week.

At the end of your training, you will sit an exam and submit course work as part of your assessment, and you will receive a Level 3 qualification.

Employer will provide on the job training in each department with an experienced member of staff.

What is the expected career progression after this apprenticeship?

Potential of further employment within one of our three departments.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Positive attitude, Hunger to learn, Determined, Enthusiastic, Confident on phone


GCSE or equivalent Maths and English (Grade C/4 or above) Essential

Things to consider

Busy, fast paced environment.

About the employer

A family run business, trading for the past 17 years. We are market leaders in the window and door industry in the West Midlands. We can offer an apprentice valuable skills within each of our three departments; sales (including marketing), business support (including accounts and HR) and operations (including installation & aftersales), providing valuable skills within all aspects of business administration. The position would be within our busy head office in Coseley, giving the candidate experience dealing with other professionals as well as working with the general public. We have an established team, who would provide support for the candidate to reach their full potential and identify which area of business they enjoy, with an aim for them to further their career. We have successfully recruited and supported apprentices in the past, who have been offered further employment once the apprenticeship ends.




8 Meadow Lane



WV14 9NQ

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Training provider



Julie Perks

01384 363314

Apprenticeship standard

Business administrator

Level 3 (A level)

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