Customer Service & Administration Apprentice ROTHERHAM COMMUNITY TRANSPORT LTD

STARTING ASAP - Rotherham Community Transport are looking for an Apprentice to join our busy office team to assist in the day-to-day admin duties, whilst managing their own projects and supporting team members when required. Undertake general office duties including filing, sorting, and preparing incoming and outgoing post and general data entry.

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Closing date: 15 May 2023

Apprenticeship summary

  • Annual wage



  • Working week

    Monday to Thursday 08.30 am to 4.30 pm and Friday 08.30 am to 4.00 pm 30 minute lunch break

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    16 May 2023

  • Date posted

    14 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Undertake general office duties including filing, sorting, and preparing incoming and outgoing post and general data entry
  • Answer and direct phone calls to the appropriate department as well as responding to emails in a timely manner
  • Meet and greet visitors
  • Assist in tasking customer queries and complaints
  • Be responsible for updating and maintaining our fleet and maintenance records
  • Partake in general day to day admin duties supporting the team when required

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will study a Customer Service Practitioner Level 2 Standard. This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace.

Functional skills in maths and English (if required).

What is the expected career progression after this apprenticeship?

Potential progression following the Apprenticeship for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Attention to detail, Communication skills, IT skills, Organisation skills


GCSE or equivalent Maths And English (Grade 4) Desired

About the employer

Rotherham Community Transport provides a range of transport services for people within the local community who are unable to access public transport. We also work on behalf of a number of community and statutory organisations, providing transport options for our service users, which enables them to attend events or participate in activities as well as accessing essential services. We also provide minibus hire for not-for-profit organisations such as charities and community groups.




Rotherham Commercial Transport

485b Fitzwilliam Road

S65 1LY

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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