The IT Apprentice will be involved in resolving routine IT issues such as, Office 365 administration, set up and configuration of client Desktops and Laptops, ensuring clients have access to all Office apps, resolving support requests and helpdesk tickets.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday from 9:00am - 5:30pm with a 1 hour lunch.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    14 Apr 2023

  • Date posted

    14 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Support User base of 50+ clients via telephone, e-mails or onsite
  • Office 365 console administration
  • Problem solving
  • Set up and configuration of client Desktops and Laptops. Ensuring users can get emails on the device, can use the Office apps
  • Onsite cabling and network connectivity. Onsite Wi-Fi administration
  • Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords
  • Perform various stock check requests as advised by Technical Service Manager’s requests
  • Meet and greet our user base. Perform scheduled appointments and tasks
  • Support for all IT peripheral equipment for clients e.g., Projectors, Printers, Meeting room equipment etc
  • SharePoint Administration
  • The Apprentice will perform their duties and any ad hoc requests that come from the Technical Services Manager or Managing Director, with accuracy and professionalism

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The Apprentice will be working towards the Level 3 Information Communications Technician Apprenticeship Standard
  • College attendance will be at the Colchester Institute - Colchester Campus one day per week during term time 

What is the expected career progression after this apprenticeship?

A great opportunity to join an established local company. We have two other employees who have completed the apprenticeship programme and are now full-time employees. This is based on work ethic and a vacancy being available at the end of course completion.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English and maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

For this role it is important that you have the confidence to talk to customers on the telephone and face to face. A passion for technology and a willingness to learn. Like any role there are certain repetitive tasks but we are a company embraces employees passions.

About the employer

Mercury Maynard is Managed Services Provider based in Ardleigh, Colchester. With over 15 years of experience in the IT industry across a range of sectors, we adopt a proactive approach, searching out and preventing problems before they occur so that businesses can run smoothly, efficiently and profitably. We believe in the Managed Service model: delivering tailored, strategic solutions that go beyond the ‘Break/Fix’ mentality and instead support, maintain and develop IT systems on an ongoing basis. We are a small team at Mercury Maynard and we are all passionate about delivering solutions to IT challenges. We believe that there is no better satisfaction than delivering robust, secure, reliable systems that just work quietly in the background, so our customers can work peacefully and productively. Company Benefits: Pension Scheme 20 days Holiday plus 8 Bank Holidays




3 Oak House, Vale Business Units

Crown Lane South



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Training provider



Colchester Institute - Apprenticeship Team

01206 712043

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023