Automotive Parts Advisor apprenticeship - Derby STEER AUTOMOTIVE GROUP LIMITED

Steer Automotive Group are offering a fantastic opportunity for an Apprentice Parts Advisor/Customer Service practitioner with a Parts Pathway to join their busy workshop. Learning how to provide industry leading services to customers, working with a great team, but also able to work on own initiative.

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Closing date: 15 Apr 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

  • Working week

    Monday - Friday 8:30am – 5:00pm

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    20 Apr 2023

  • Date posted

    15 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000133310

  • Positions

    1 available

What will the apprentice be doing?

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.

What will I be doing? A dedicated pathway containing specialist training for Parts Advisor will run alongside the Standard to ensure apprentices gain full knowledge of their specialist area at the appropriate level.

A Parts Advisor will have direct contact with customers, initially taking calls for parts required from both trade and retail customers and supporting the efficient effective supply of parts to the workshop.

You will cover:

A qualified apprentice will be able to:

  • Be a confident first and last point of contact with customers
  • Take customer and workshop orders
  • Communicate effectively with both customers and the vehicle technicians
  • Manage customer complaints
  • Offer advice and guidance for vehicle care, warranty retention and warranty claims
  • Sales/advice for accessories and modifications
  • Collate information for CSI As a parts advisor an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts.

Once the apprenticeship is complete they will be able to:

  • Take orders from customers both face to face and over the phone
  • Maintain an ordered stock room and find parts from stock
  • Raise invoices
  • Liaise with other members of staff
  • Customers may include members of the public, service departments of dealerships, and garages
  • Advise on accessories and modification

What training will the apprentice take and what qualification will the apprentice get at the end?

The programme for the Level 2 Customer Service (Parts Pathway) Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College.

Apprentice will be required to attend block release training 4 x per year.

Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship.

Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace.

What is the expected career progression after this apprenticeship?

Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade A* - D / 9 to 3) Essential
GCSE or equivalent Maths (Grade A* - D / 9 to 3) Essential

Things to consider

The candidate must be able to travel to the workplace according to the working hours and by chosen method of transport.

About the employer

Steer Automotive Group is an accident repair group with a difference. Our team has over 30 years of knowledge and expertise within the bodyshop industry, we’re the company you can trust. The Steer network reaches far and wide, with 57 sites and 1400 colleagues across the UK, all managed at a regional level. This makes us the UK's largest independent repair group. You’ll find our highly-qualified technicians deliver true excellence on every job. And our customer service is founded on respect and integrity.

Employer

STEER AUTOMOTIVE GROUP LIMITED

Address

Longbridge Lane Ascot Business Park, Derby

DE24 8UJ

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Training

Training provider

NOTTINGHAM COLLEGE

Contact

Molly

molly.poyzer@nottinghamcollege.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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