Front Office Apprentice Hilton - Newcastle Gateshead
An amazing opportunity to work for one of the most recognisable hotel brands in the world, The Hilton Hotel! If you enjoy meeting and greeting new people and giving outstanding customer service with a smile, this could be the career for you.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 13 Apr 2023
Apprenticeship summary
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Annual wage
£15,600.00
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Working week
Mon - Sun. Exact shifts to be confirmed.
Total hours per week: 30
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Expected duration
15 Months
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Possible start date
20 Apr 2023
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Date posted
13 Feb 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000133293
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Positions
1 available
What will the apprentice be doing?
As a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member- Reception Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed - just a passion for Guest Service.
What will I be doing?
A Front Office apprentice will be required to undertake all reasonable duties as assigned by your head of department
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Working within the Front Office department
- Contribute to an overall exceptional guest experience from check-in through check-out
- Telephone handling
- Cash and Payment handling
- Maintain high levels of guest service
- Comply with Health and Safety and Food Hygiene regulations
- Complete all aspects of the apprenticeship programme
- Work a variety of shifts including early mornings, evenings and weekends
What are the desired skills?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering a high level of customer service
- Ability to work on your own or in teams
- The ability to deal with enquiries in a professional and polite manner
What are the desired personal qualities?
- A passion for hospitality and guest service
- Willingness to learn
- The ability to stay calm under pressure
- Excellent grooming standards
- Ability to work in a fast-paced environment
Benefits and Pay:
- £12 per hour, plus service
- Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets)
- Free meals on duty
- Holiday: 28 days including bank holidays (increasing yearly)
- Pension scheme
- High street discounts: with Perks at Work
- Grow your career and Personal Development: programmes designed to support your career
- 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub
- Dedicated 1-2-1 support throughout your apprenticeship
Functional maths and English skills offered alongside the programme
What training will the apprentice take and what qualification will the apprentice get at the end?
- Hospitality Team Member Apprenticeship Standard - Reception Level 2 including Functional Skills in maths and English
What is the expected career progression after this apprenticeship?
- Potential for ongoing training and development following successful completion of the apprenticeship
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
Hilton - Newcastle Gateshead
Address
Bottlebank
NE8 2AR
Training
Training provider
LIFETIME TRAINING GROUP LIMITED
Apprenticeship standard
Hospitality team member
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 13 Apr 2023