Business Administration Apprenticeship DRS ALLEN & PARTNERS

Medical Receptionist working as part of a team answering calls from patients and making appointments. You will deal with everyday queries from patients and doctors working closely with the Reception Manager.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, working hours TBC

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    13 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Maintain the computerised appointment system and monitor the flow of patients into consulting and treatment rooms
  • Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Process electronic consultations on a daily basis to the GP
  • Using your own judgement and communication skills to ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Record all requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to the doctor on duty

What training will the apprentice take and what qualification will the apprentice get at the end?

Work towards your Business Administration Apprenticeship with a 12-week 1x day per week block release at our Warrington or Winsford Campus. 

Functional skills in maths and English (if required).

What is the expected career progression after this apprenticeship?

Full-time position may be offered to the right candidate if an opportunity arises. Further opportunities in the company may also be available.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent Maths & English (Grade Grade C/4) Essential

About the employer

NHS GP Practice in Lymm.







WA13 9DB

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Training provider



Hope Thomas

01925 494466

Apprenticeship standard

Business administrator

Level 3 (A level)

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