Apprentice Customer Service Assistant TRU PLASTICS LIMITED

The successful candidate will work within a busy environment supporting the needs of other colleagues whilst also completing daily tasks set for them. They will need to be patient and kind to all customers they may interact with. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

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Closing date: 01 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Thursday 7.30am - 4.30pm and Friday 7.30am - 4.00pm. Saturday 8.00am - 11.00pm (one in 2 Saturdays).

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    02 Apr 2023

  • Date posted

    17 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Helping unload deliveries from suppliers and assist with keeping the depot clean and tidy with general housekeeping duties
  • Answering the telephone in a polite and pleasant manner
  • Serving customers over the trade counter and helping with general enquiries
  • To complete the customer service practitioner level 2 qualification within the time frame agreed

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The successful candidate will complete a Level 2 Customer Service practitioner apprenticeship 
  • Maths and English Functional Skills if needed

What is the expected career progression after this apprenticeship?

  • Possible progression onto further employment within the business and onto further apprenticeships

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness


GCSE or equivalent English (Grade A* - C (9- 4)) Desired
GCSE or equivalent Maths (Grade A* - C (9- 4)) Desired

About the employer

TRU Seal Plastics Group is one of largest independent maintenance free building plastics suppliers of UPVC Fascias, soffits and guttering along with roofing materials, insulation products, flooring products, cladding, windows, doors, conservatories, ancillary items and much more within the UK, with their depot network mainly based in the east midlands and M62 corridor. They specialise in providing and distributing the very best building plastics to our loyal customer base.




Unit 4, Abbey Trade Park

Hermitage Lane


NG18 5DN

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Training provider



Tom Fearn

01246 278 931

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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