IT Support Technician Apprentice (The Forest School) West Sussex County Council

We are seeking an enthusiastic individual to join the school ICT Support team. Reporting directly to the Network Manager, you will be required to work as part of a small team providing first line support to staff and students and assist with the day to day operation of the ICT Support Team.

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Closing date: 03 Apr 2023

Apprenticeship summary

  • Annual wage


    Salary: Grade 3 - £20,812

  • Working week

    Monday to Thursday 8am – 4pm, Friday 8am – 3.30pm

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    10 Apr 2023

  • Date posted

    12 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Install and configure computer hardware, printers, software, systems, and networks and ensure latest software upgrades are implemented.
  • Setup equipment such as PC, laptops, mobile devices, and other specialist equipment, ensuring that systems are ready for use and operating safely and correctly.
  • Deliver hardware and resources to work areas and offices as required.
  • Carry out assessments to determine the need for changes in hardware/software configurations.
  • Repair or replace components of a computer/network system as necessary.
  • Detect, diagnose, and resolve PC, printer, mobile, and peripheral device faults.
  • Perform scheduled maintenance on computer hardware, software, and networks to ensure efficient operations.
  • Provide technical support across the school (this may be in person or over the email, phone)
  • Respond in a timely manner to hardware or software service issues and requests.
  • Perform diagnostic tests and troubleshooting to identify computer users’ issues.
  • Educate and train users on procedures for resolving or preventing recurrence of a technical problem.
  • Assist in testing and evaluating new technology.

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What is the expected career progression after this apprenticeship?

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Willing to get involved, Willing to contribute, Analytical problem solver, Positive, Punctual, Organised, Personable, Approachable, Good time keeping


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

The Forest School is a successful and friendly 11-16 comprehensive co-educational school, committed to achieving high standards and to developing the potential of all our students and staff.


West Sussex County Council


Comptons Lane


RH13 5NT

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Training provider



Abbey Lacey


Apprenticeship standard

Information communications technician

Level 3 (A level)

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