IT Support Apprentice Evolve Group

This is an exciting opportunity for an individual to begin a career in an IT support while working with experienced professionals. You will work with the latest technology and equipment and you'll be working with ICT specialists where you will gain a solid foundation of IT and infrastructure support skills on which to build your future career.

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Closing date: 10 Apr 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8:30am to 5:30pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    12 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The role:

General IT support of clients, dealing with hardware, software and infrastructure enquiries.
Working together with a small team of staff to deliver a professional high-quality service level to our clients.
First line support for clients

Main Duties:

First line of support for all users.
Answer telephone calls.
Respond to and log calls, escalating calls as required with key support members.
Follow-up on all tickets where applicable.
The support of hardware and software for all devices and applications from servers, desktops and laptops.
End user and product support for printers and multi-functional devices.
Collate information to create quotations for clients.
Maintain all stock levels of equipment.
Manage and set up new hardware/software following IT policies and procedures.
Carry out duties to help support the company’s mission statement in line with the company’s values.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communications Technician Apprenticeship Standard:

Technical Certificate
Day release class

Functional Skills in maths and Enlgish, if required.

What is the expected career progression after this apprenticeship?

Possibility of a permanent position upon the completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Initiative, Patience


GCSE or equivalent Maths and English (Grade 9-4/ A*-C) Desired

About the employer

Evolve Group is a leading organisation within the Information and Communication Technologies industry. Their expertise is Managed Private Cloud, ITaaS (IT as a Service), IaaS Solutions (Infrastructure as a Service) through our cloud division and IT Support through our MSP division. Service is offered throughout the UK including providing IT Support Services in Durham, Sunderland, Newcastle, Gateshead, Middlesbrough, and Hartlepool working across all industry sectors.


Evolve Group






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Training provider



Laura McMaster


Apprenticeship standard

Information communications technician

Level 3 (A level)

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