IT Support Apprentice Evolve Group
This is an exciting opportunity for an individual to begin a career in an IT support while working with experienced professionals. You will work with the latest technology and equipment and you'll be working with ICT specialists where you will gain a solid foundation of IT and infrastructure support skills on which to build your future career.
Closing date: 10 Apr 2023
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Monday - Friday 8:30am to 5:30pm
Total hours per week: 37.5
Possible start date
17 Apr 2023
12 Feb 2023
Level 3 (A level)
What will the apprentice be doing?
General IT support of clients, dealing with hardware, software and infrastructure enquiries.
Working together with a small team of staff to deliver a professional high-quality service level to our clients.
First line support for clients
First line of support for all users.
Answer telephone calls.
Respond to and log calls, escalating calls as required with key support members.
Follow-up on all tickets where applicable.
The support of hardware and software for all devices and applications from servers, desktops and laptops.
End user and product support for printers and multi-functional devices.
Collate information to create quotations for clients.
Maintain all stock levels of equipment.
Manage and set up new hardware/software following IT policies and procedures.
Carry out duties to help support the company’s mission statement in line with the company’s values.
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Information Communications Technician Apprenticeship Standard:
Day release class
Functional Skills in maths and Enlgish, if required.
What is the expected career progression after this apprenticeship?
Possibility of a permanent position upon the completion of the apprenticeship
Requirements and prospects
Desired skills and personal qualities
About the employer
E-VOLVE BUSINESS CENTRE
RAINTON BRIDGE BUSINESS PARK
ITEC NORTH EAST LIMITED
Information communications technician
Level 3 (A level)
Before you apply
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