IT Support Apprentice Evolve Group
This is an exciting opportunity for an individual to begin a career in an IT support while working with experienced professionals. You will work with the latest technology and equipment and you'll be working with ICT specialists where you will gain a solid foundation of IT and infrastructure support skills on which to build your future career.
Closing date: 10 Apr 2023
Apprenticeship summary
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Annual wage
£9,379.50
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday 8:30am to 5:30pm
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
17 Apr 2023
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Date posted
12 Feb 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000132938
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Positions
1 available
What will the apprentice be doing?
The role:
General IT support of clients, dealing with hardware, software and infrastructure enquiries.
Working together with a small team of staff to deliver a professional high-quality service level to our clients.
First line support for clients
Main Duties:
First line of support for all users.
Answer telephone calls.
Respond to and log calls, escalating calls as required with key support members.
Follow-up on all tickets where applicable.
The support of hardware and software for all devices and applications from servers, desktops and laptops.
End user and product support for printers and multi-functional devices.
Collate information to create quotations for clients.
Maintain all stock levels of equipment.
Manage and set up new hardware/software following IT policies and procedures.
Carry out duties to help support the company’s mission statement in line with the company’s values.
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Information Communications Technician Apprenticeship Standard:
Technical Certificate
Day release class
Functional Skills in maths and Enlgish, if required.
What is the expected career progression after this apprenticeship?
Possibility of a permanent position upon the completion of the apprenticeship
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
Evolve Group
Address
E-VOLVE BUSINESS CENTRE
CYGNET WAY
RAINTON BRIDGE BUSINESS PARK
DH4 5QY
Training
Training provider
ITEC NORTH EAST LIMITED
Contact
Laura McMaster
07970845393
Apprenticeship standard
Information communications technician
Level 3 (A level)
Before you apply
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