IT Support Technician Apprentice STABILITY IT SUPPORT LIMITED

You will have the opportunity to gain valuable skills and experience as you complete a IT Azure Cloud Support Specialist - Level 3 Apprenticeship. The main purpose of the role is to provide efficient first line technical support to their growing customer base.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Apr 2023

Apprenticeship summary

  • Annual wage

    £16,000.00

  • Working week

    Monday to Friday - full details will be discussed and confirmed upon interview.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    11 Feb 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000132833

  • Positions

    1 available

What will the apprentice be doing?

Duties:

You will be responsible for:

  • Log calls on the IT Service Desk.
  • Maintain details of detected software/hardware problems.
  • Provide 1st line technical support: answer support queries either directly or via phone or e-mail.
  • Escalate with external support when necessary.
  • Support users in the use of computer equipment by providing necessary advice and appropriate level of support.
  • Maintain and update internal documentation and database systems in a timely manner.
  • Monitor the support ticketing system
  • Ensure timely feedback and set expectations with clients.
  • Any other ad-hoc duties as and when required by the business.

What training will the apprentice take and what qualification will the apprentice get at the end?

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What is the expected career progression after this apprenticeship?

Level 4 progression opportunities and a full-time role on successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Problem solving skills, Team working, Initiative, Non judgemental, Experience with/ Knowledge of:, Windows desktop OS, Windows Server OS

Qualifications

GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

Stability IT is modern and progressive company, experiencing a period of rapid expansion and requires additional talent to join their team.

Employer

STABILITY IT SUPPORT LIMITED

Address

Hallam Fields Road

Ilkeston

Derbyshire

DE7 4AZ

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Apr 2023