IT Technician Apprentice (Sharpak) SHARPAK AYLESHAM LIMITED

Estio Training have an exciting new opportunity for an IT Technician Apprentice with Sharpak Aylesham, a thermoformed plastic packaging manufacturer based in Kent. The apprentice will learn and gain experience in the fundamentals of the IT provision through practical experience and training at Estio.

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Closing date: 03 Apr 2023

Apprenticeship summary

  • Annual wage


    This will be £6.73 per hour.

  • Working week

    9.00am - 5.00pm Monday - Friday.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    10 Apr 2023

  • Date posted

    10 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Throughout the duration of the apprenticeship, key IT skills will be taught and put into practice which will be critical for future progression and understanding.

Your duties and responsibilities in this role will consist of:

  • 1st Line Support, supporting internal staff with day to day queries to ensure a timely reactive service is delivered
  • Setting up new computers including installation and testing of software and hardware
  • Identifying any IT/PC issues, guiding the user through the required steps to resolution or escalating as and when necessary
  • Ensure calls have been logged and all notes, progress and required actions have been input promptly and accurately
  • Continuously improve knowledge and understanding across the various technologies and keeping up to date with industry advancements
  • Working with virtual and physical servers and supporting any necessary upgrades or maintenances tasks
  • Build and maintain strong customer relationships with internal and external stakeholders.

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards
  • Support the information systems needs for your business
  • Functional Skills in maths and English, if required.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working skills, Microsoft office programs, Previous work experience, Studied IT related subjects, Strong work ethic, Self-motivated, Interest in IT


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Demonstrable interest of IT activities, such as. Hobbies, voluntary work. Previous work experience. Studied IT related subjects previously.

About the employer

Sharpak Aylesham is a manufacturer of thermoformed plastic packaging for use in the Fresh Produce and Food Service divisions. Established in 1968, the site has significantly grown in recent years and aims to be the first choice for rigid plastic packaging solutions through our reliability, efficiency, and innovation as a manufacturer of sustainable packaging on a local and global platform.




. Aylesham Industrial Estate




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Training provider



Nabila Lotfy


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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