Apprentice Administrator - Contact Centre Sales Agents RAINBOW CONNECTED LTD

The role will be to contact client leads who are due to renew their insurance policies for varied insurance or financial products, managing the calls, connecting the client to the correct broker for their insurance/financial quotes (no cold calling), filing, data entry.

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Closing date: 23 Jun 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Once probation passed (3 months) the salary will be boosted by the opportunity to earn the basic hourly rate (which increases in line with government minimum levels) plus Bonus payment + Individual/Team Bonus

  • Working week

    Monday - Friday 9.00am - 5.30pm. Saturday 9.00am - 1.00pm (This is on a rota basis and you will usually be asked to work on Saturday a month after being fully trained).

    Total hours per week: 40

  • Expected duration

    13 Months

  • Possible start date

    26 Jun 2023

  • Date posted

    10 Feb 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000132496

  • Positions

    2 available

What will the apprentice be doing?

The role will be to contact client leads who have applied for varied insurance or financial products, managing the calls and connecting the client to the correct broker for their insurance/financial quotes (no cold calling).

Developing your communication skills to connect the client with the Broker with a seamless transition.

Admin duties include:

  • Making and receiving calls
  • Inputting and retrieving data
  • Organising your tasks and planning effectively
  • Building effective relationships internally and externally
  • Data entry

What training will the apprentice take and what qualification will the apprentice get at the end?

Full training will be given leading to a recognised Business Administration Apprenticeship Standard Level 3 Qualification.

Full on the job training will be delivered.

Off the job training will be supported by our training provider - Davidson Training UK Ltd.

You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent).

All training will be delivered within the workplace during working hours.

What is the expected career progression after this apprenticeship?

To progress to a full time position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English (Grade 1-9 (A*-G)) Desired
GCSE or equivalent Maths (Grade 1-9 (A*-G)) Desired

Things to consider

An example of an average bonus payment. An advisor would earn a 50p bonus payment for each valid transfer, on average an advisor would transfer between 30-50 per day, so working on the lower amount of 30 a day over a 22 day working month the advisor would earn a bonus payment of £330.00 (£550.00 at an average 50 transfers per day). On top of this there are individual/Team Bonus targets set, if the advisor meets their target then they are also entitled to an extra bonus which vary from £100 – £400 depending if they exceed the target, there are scales of award according to the amount they exceed.

About the employer

Rainbow Connected's concept was born in October 2010.We were asked to generate live Google leads for an Insurance Broker for their call centre. A Free test was agreed of 10 leads so the client could gauge the quality. Seventy two hours later our team called to find out the results of the test. Out of the ten leads sent the client had said "Sorry we couldn't get hold of them, NOT for us". Stunned and bemused we got a staff member to call the leads there and then. The results were the beginning of the company. We got in contact with seven of the leads immediately and of which five of them wanted a quote there and then!

Employer

RAINBOW CONNECTED LTD

Address

Unit 8

Saxon House

Upminster Trading Park

RM14 3PJ

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Training

Training provider

DAVIDSON TRAINING UK LIMITED

Contact

Gemma Barr

gemmabarr@davidsontraining.com

07399586723

Apprenticeship standard

Business administrator

Level 3 (A level)

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