Apprentice - Hays Beds and Transfers Assistant HAYS TRAVEL LIMITED

This is an exciting apprenticeship opportunity within our Hays Beds & Transfers Department. Hays Beds & Transfers Product Teamwork in an environment which is structured around our key objective in sales. This is carried out by a number of functions, such as relationship management, quality control of existing products & developing new products.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Sep 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    02 Sep 2023

  • Date posted

    09 Feb 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Responsible for the account management, sales analysis, lost booking analysis, contracting of new suppliers, negotiations and query resolutions to maximise overall sales
  • Being pro-active in gap filling or identifying new suppliers
    Relationship management Hays Beds & Hays Transfers suppliers and initiate override negotiations
  • Negotiation of special offers and flash sales weekly, distributing them to key areas of the business such as HTOL product, HTOL sales, web marketing and key IG members
  • Daily system checks within Hays Beds, Hays Transfers, iSell, iTour and the Agent Portal of own suppliers to ensure that all suppliers’ feeds are performing to the expected standard in line with systems checks procedure
  • Investigation and resolution of statement queries for dedicated accounts
  • Point of escalation for all areas of the business
  • Assist with group enquires
  • Transfer rate loading into Transtan – mainly to support new rates negotiated or to gap fill, or to load ad-hoc rates to support the wider team
  • Support the team in any ad-hoc duties required, such as price comparisons, team handovers etc.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will obtain a level 2 Customer Service practitioner qualification
  • Training is conducted in our Sunderland Head Office
  • Training is weekly blocks on a Monday - Friday basis for 6 weeks

What is the expected career progression after this apprenticeship?

Whichever department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Initiative


GCSE or equivalent English & Maths (Grade 4+) Desired

About the employer

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.




Gilbridge House

Keel Square



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Training provider



Hays Travel Apprenticeships


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Sep 2023