Apprentice - Hays Tour Operation – Sales Department HAYS TRAVEL LIMITED

This is an exciting apprenticeship opportunity within our HTOL B2B sales department. The sales team focus on selling tailor made holidays and delivering first class customer service to both internal and external customers. As a sales executive you will sell package holidays with varying components, including flights, hotels, transfers and cruise.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,404.00

  • Working week

    Monday to Friday, 9am to 5pm, shifts, may work evenings and weekends.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    02 Sep 2023

  • Date posted

    09 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000132273

  • Positions

    1 available

What will the apprentice be doing?

  • Creating and selling tailor made travel packages using All Hays products
  • Delivering a first-class customer service experience to all customers, obtaining repeat business
  • Working towards, and striving to exceed, agreed individual and team sales targets and other KPI’s
  • Attending training workshops and supplier visits, including overseas educational visits, in order to continuously develop product knowledge
  • In depth knowledge of all cruise products
  • Liaise with ground suppliers to obtain rates, availability and for all special requests
  • Remain flexible to meet the needs of the Business
  • Provide feedback to the Team Leader

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will obtain a level 2 Customer Service Practitioner qualification
  • Training is conducted in our Sunderland Head Office
  • Training is weekly blocks on a Monday - Friday basis for 6 weeks

What is the expected career progression after this apprenticeship?

Whichever department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
 
Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent English & Maths (Grade 4+) Desired

About the employer

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Employer

HAYS TRAVEL LIMITED

Address

Gilbridge House

Keel Square

Sunderland

SR1 3HA

You must have JavaScript enabled to view a map of the location

Training

Training provider

HAYS TRAVEL LIMITED

Contact

Hays Travel Apprenticeships

apprentice@hays-travel.co.uk

01918148098

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Sep 2023